Officer – Early Collections
1 month ago
ABOUT THE COMPANY
At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB SUMMARY
The purpose of the role is to closely monitor and collect from allocated monitoring portfolio PAR (1-90 days) i.e. Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL.KEY RESPONSIBILITIESDebt CollectionCustomer ExperienceRisk & Compliance ACADEMIC BACKGROUNDUniversity Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business DegreeWORK EXPERIENCEAt least five (5) years’ experience in banking operations, with sound exposure to credit or lending and Credit monitoringProfessional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantageProven track record of consistently exceeding set targets.Versatility, flexibility, passion and commitment to quality service delivery.Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.Good understanding of SIDIAN Credit risk policy.SKILLS & COMPETENCIESExperience in Ms Office packages especially Excel for analysis and reconciliation.Good understanding of CBK regulatory framework and pertinent regulations impacting borrowing customers.Highly effective communicator with excellent interpersonal and motivational skills.Solid performance management and motivational skills.Excellent relationship building and stakeholder management skills.Strong planning, analytical, decision-making, lateral thinking and project management skills
RESPONSIBILITIES
Debt CollectionTo proactively identify delinquent accounts (1-90 days) and promptly rectify the default to ensure minimal attrition to Non-performing Category.Ensure cure rate (Arrears collections) of 95%(Minimum).Ensure roll rate (Attrition) of 5% maximum.Ensure that demand letters as per the payment diary are generated and dispatched within 2-days and the respective telephone follow ups made.Issue pre-listing notices when the facilities are 60 days in arrears.Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy.Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases to the next level.Promptly attend to customers’ requests and queries either through call backs, faxing or mailing requested documents.Provisions not to exceed set budget through proactive management of overdue facilities.Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS’s, demand letters & emails, issuance of notices and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with Legal departmentCustomer ExperienceGiving customers information relating to the balances and general account status information to facilitate payments and Provide feedback concerning customer payment behavior to management.Prompt calling of customers using the payment diaries produced on a daily basis. Generally manage and control all matters relating to delinquency.Minimizing customer complaints and ensure all customer complaints are closed within the reporting period.Giving customer feedback on time. This involves activities like sending client’s statements as per their request and responding to any queries that they may have.Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank.Risk & ComplianceEnsure screening of clients to avoid disbursing facilities to customers with ML/TF/PF links.Check for sources of funds on loan repayment and escalate any suspicious or undeclared source to Compliance Unit.Responsible for immediately alerting the MLRO on suspicious transactions or activities noted in customers’ accounts. Any inconsistent activities or transactions, any suspicious accounts, any attempted accounts or transactions, must be investigated and reported to the compliance function immediately, placing a clear basis of suspicion.Attend training and maintain knowledge of and comply with all bank policies and procedures including Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules and regulations.Participate or undertake Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing bank programs on a regular basis e.g. taking attestations, self-assessment tests, filling in compliance questionnaires as requiredComply and not to knowingly participate or assist in any violation of Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or internal policies, procedure and guidelines.Report suspected money laundering cases to their respective heads of units or to the Money Laundering Reporting Officer as soon as such incidents occur immediately with a clear basis of suspicion
REQUIRED SKILLS
Reporting, Customer service, Accounting, Compliance, Office administration, management, Knowledge of the Banking Act, Due diligence, Security operations, High work ethic, Customer relations
REQUIRED EDUCATION
Bachelor's degree
-
Officer – Early Collections at
4 weeks ago
Nairobi, Nairobi Area, Kenya Sidian Bank Full timeAt Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience...
-
Officer – Early Collections at Sidian Bank
3 weeks ago
Nairobi, Kenya Sidian Bank Full timeAt Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience...
-
Collections Officer
4 weeks ago
Nairobi, Kenya Pezesha Full timeJOB SUMMARYRole DescriptionThis is a full-time hybrid role for a Collections Officer at Pezesha. The Collections Officer will be responsible for the day-to-day management and resolution of debt collections. This includes analyzing customer accounts, developing and implementing collection strategies, communicating with customers, and ensuring prompt...
-
Credit Collections Associate
4 weeks ago
Nairobi, Kenya SunCulture Kenya Ltd Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the Role Reporting to the...
-
Credit Collections Associate
4 weeks ago
Nairobi, Kenya SunCulture Kenya Ltd Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the Role Reporting to the...
-
Assistant Legal Collection Officer
3 weeks ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Our Client, a financial services provider seeks to recruit an Assistant Legal Collections Officer.Reporting to: Legal Collections OfficerContract Duration: 6 Months, with possibility of extensionRoles & Responsibilities:Managing the...
-
Manager, Customer Collections Strategy at
4 weeks ago
Nairobi, Nairobi Area, Kenya Standard Bank Group Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.Job PurposeAs a Collections...
-
Nairobi, Kenya Malteser International Full timeMalteser International is the humanitarian relief agency of the Sovereign Order of Malta. With over 100 projects annually in some 25 countries throughout Africa, Asia and the Americas, we provide emergency relief after disasters and support recovery efforts with a focus on sustainable development. OBJECTIVE OF THE CONSULTANCY The main objective of the...
-
Collections Agent
18 hours ago
Nairobi, Nairobi Area, Kenya Ilara Health (New) Full timeABOUT THE COMPANYAt Ilara Health, we are a remarkably diverse collective comprising serial entrepreneurs, medical professionals, software engineers, biomedical technicians, and finance experts. What unites us is a shared passion for empowering healthcare providers across Africa.JOB SUMMARYRequirements1-2 experience in collections or a related fieldSome...
-
Zonal Sales
3 weeks ago
Nairobi, Kenya ENGIE Full timeENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the Zonal Sales and Collection Manager in sales and collection. Responsibilities ...
-
Collections Agent
4 weeks ago
Nairobi, Nairobi Area, Kenya Ilara Health Full timeIlara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poorThe roleThe Collections Agent is...
-
Nairobi, Kenya Standard Bank Group Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose As a Collections...
-
Nairobi, Kenya Standard Bank Group Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose As a Collections...
-
Drought Management Coordination Officer II
2 weeks ago
Nairobi, Nairobi Area, Kenya National Drought Management Authority Full timeThe National Drought Management Authority (NDMA) is a public body established by the National Drought Management Authority (NDMA) Act, 2016. It previously operated under the State Corporations Act (Cap 446) of the Laws of Kenya by Legal Notice Number 171 of November 24, 2011. The Act gives the NDMA the mandate to exercise overall coordination over all...
-
Assistant Collection Associate at
4 weeks ago
Nairobi, Nairobi Area, Kenya Ilara Health Full timeIlara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor.The roleThe Assistant Collections...
-
Collections Agent
16 hours ago
Nairobi, Kenya Ilara Health (New) Full timeABOUT THE COMPANYAt Ilara Health, we are a remarkably diverse collective comprising serial entrepreneurs, medical professionals, software engineers, biomedical technicians, and finance experts. What unites us is a shared passion for empowering healthcare providers across Africa.JOB SUMMARYRequirements1-2 experience in collections or a related fieldSome...
-
Drought Management Coordination Officer II
2 weeks ago
Nairobi, Kenya National Drought Management Authority Full timeThe National Drought Management Authority (NDMA) is a public body established by the National Drought Management Authority (NDMA) Act, 2016. It previously operated under the State Corporations Act (Cap 446) of the Laws of Kenya by Legal Notice Number 171 of November 24, 2011. The Act gives the NDMA the mandate to exercise overall coordination over all...
-
Field Collection Officer – Real Estate at
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Full timeCorporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.SummaryField Collection Officer who undertakes all residential...
-
Senior Field Credit Collection Associate at
3 days ago
Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the Role The Senior Field Credit...
-
Collections Officer
4 weeks ago
Nairobi, Kenya Jafari Credit Limited Full timeJafari Credit Limited is a Kenyan-based microfinance institution that is registered under the Companies Act offering payroll lending services at market-beating rates. Microlender Member of the Centum Group Jafari Credit, a member of Centum Group is a micro lender whose goal is to be the preferred credit provider for civil servants. Job Summary The...