CRM Planning

1 month ago

Nairobi, Kenya Safaricom Kenya Full time

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
SUMMARY


Reporting to the Technical Lead – Integration and Contact Center Planning, the job holder will be responsible for providing technical and team leadership in planning and evolution of CRM capabilities and platforms. You will lead and inspire a team of software engineers to help in platform evolution and new features delivery to help in achievement of business targets.
RESPONSIBILITIES

Lead in definition of CRM architecture and technical evolution roadmap to deliver technical business strategic objectives.
Lead in on-time delivery of upgrade and evolution projects.
Governance and Standardization: - Guide the team in engineering solutions to align with enterprise architecture, technology security and data privacy standards and defining standardized practices across development, DevSecOps toolchain, automated testing, and reusable templates.
Coordinate releases of new products and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
Lead in identification of technical debt and services re-design to fix recurring production issues.
Planning, coordinating execution and documenting the business continuity all the services in the domain to ensure disaster recovery readiness is achieved.
Continuously evaluate the performance of the systems in the domain, review configurations and monitoring to ensure policy and technical compliance, recommend improvements and track closure.
Engaging stakeholders across different business units on continuous service improvement initiatives within the domain, track, update on progress to closure manage any impediments.
Maintain reports on team performance, vendor performance and system performance as well as review departmental and divisional reports especially around availability, capacity, and service management, pick out any actions that require attention and prioritize for resolution.
Undertake supplier engagement to ensure delivery and 3rd line support objectives are met.
People Management: Undertake regular one on ones, performance reviews, mentorship and ensure proper resource scheduling of team members to ensure optimal performance.
Lead the team on research in new ways of operating CRM platforms, identify opportunities for automation and well as spearhead the adoption of machine learning and AIOps.

QUALIFICATIONS

University Degree in Computer Science or related technical field.
5+ years’ experience in software development in a dynamic IT environment with programming experience using Java, C#, Python, JavaScript etc.
Experience working in a large-scale CRM implementation such as Siebel, Salesforce, Microsoft Dynamics.
Experience in development using integration platforms built using Java and Middleware ESBs such as Tibco, MuleSoft, Oracle SOA etc.
Extensive experience with relational databases e.g., Postgres, Oracle, MySQL and working knowledge of NoSQL databases.
Solid understanding of web services/technologies – REST/JSON, WSDL, XML, XSD etc.
Experience developing solutions using agile, DevSecOps, and CI/CD automation tools such as Jenkins, JMeter, Git, Stash, SonarQube, GitOps etc.
Knowledge and experience in on premise and public cloud technologies e.g., Kubernetes, OpenShift, AWS etc.
Excellent communication skills and stakeholder engagement using technical and non-technical language.
Experience leading an Agile software engineering team working in a continuous delivery environment.

  • CRM Planning

    1 month ago

    Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.SUMMARYReporting to the...

  • CRM Planning

    1 month ago

    Nairobi, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to...

  • Dynamics CRM Specialist at

    1 month ago

    Nairobi, Nairobi Area, Kenya Gap Recruitment Services Limited Full time

    Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.SummaryOur client, a leader in the automotive batteries, solar energy, energy storage, and water heating solutions industry, is seeking a highly skilled Dynamics CRM Specialist to join their dynamic team. As a CRM...

  • Senior Manager, CRM Systems at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya NCBA Group Full time

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to...

  • CRM Software Engineer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.SUMMARYReporting to the...

  • Senior Manager, CRM Systems at NCBA Group

    3 weeks ago

    Nairobi, Kenya NCBA Group Full time

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to...

  • Dynamics CRM Specialist at Gap Recruitment Services Limited

    1 month ago

    Nairobi, Kenya Gap Recruitment Services Limited Full time

    Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Summary Our client, a leader in the automotive batteries, solar energy, energy storage, and water heating solutions industry, is seeking a highly skilled Dynamics CRM Specialist to join their dynamic team. As a...

  • CRM Software Engineer at Safaricom Kenya

    1 month ago

    Nairobi, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the...

  • Product Manager- Oracle Platforms

    5 days ago

    Nairobi, Kenya Equity Bank Kenya Full time

    ABOUT THE COMPANYEquity Bank Kenya Limited, is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the central bank and national banking regulator.JOB SUMMARYReporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP)...

  • Customer Relationship Management Specialist at Jubilee Insurance

    1 month ago

    Nairobi, Kenya Jubilee Insurance Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JLIL209 Role Purpose The...

  • Property Advisor at HF Group

    1 month ago

    Nairobi, Kenya HF Group Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services,...

  • Customer Relationship Management Specialist at

    1 month ago

    Nairobi, Nairobi Area, Kenya Jubilee Insurance Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL209Role PurposeThe CRM Expert...

  • Property Advisor at

    1 month ago

    Nairobi, Nairobi Area, Kenya HF Group Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.Principle Accountabilities Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services, and other...

  • Sales Representative at

    1 month ago

    Nairobi, Nairobi Area, Kenya Gadgetmend International Limited Full time

    Gadgetmend is an internationally based company in Kenya, U.S.A & U.K which specializes in Security, ICT and Power backup Systems. Providing the latest end-to-end solutions. Gadgetmend focuses on providing consultancy and state of the art technologies in very solution we provide.Key Responsibilities:Monthly Target Achievement:Set and achieve monthly sales...

  • VP Sales

    1 month ago

    Nairobi, Kenya Ezra Full time

    Ezra is a financial technology company that partners with banks, MNOs, utility companies and e-commerce platforms to deliver easy and rapid credit solutions in emerging and financially underserved markets. About the role The VP Sales Africa will hunt for new customers across the region. The person will need to be target driven and have a passion and...

  • Sales Operations Analyst at Pesapal

    4 weeks ago

    Nairobi, Kenya Pesapal Full time

    Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. Job Summary:   The Sales Operations Analyst is a Sector specific role, responsible for gathering, analyzing, and presenting data to optimize the sales process. This role...

  • VP Sales

    1 month ago

    Nairobi, Nairobi Area, Kenya Ezra Full time

    Ezra is a financial technology company that partners with banks, MNOs, utility companies and e-commerce platforms to deliver easy and rapid credit solutions in emerging and financially underserved markets.About the roleThe VP Sales Africa will hunt for new customers across the region. The person will need to be target driven and have a passion and ownership...

  • People & Culture Operations Administrator

    1 week ago

    Nairobi, Kenya Standard Bank Group Full time

    ABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYMinimum QualificationsType of Qualification: First DegreeField of Study: Commerce, Finance, Human Resource, Business Administration Preferred: Certified Human...

  • Voice Branch Officer

    1 week ago

    Nairobi, Kenya Standard Bank Group Full time

    ABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Private Banking3-4...

  • Senior Manager, External Affairs, Reputation and Communications

    1 week ago

    Nairobi, Kenya Standard Bank Group Full time

    ABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYMinimum QualificationsType of Qualification: First DegreeField of Study: Social SciencesExperience RequiredMarketing & Communications Business PartneringBrand &...