Direct Sales Representatives at Maisha Bora Sacco Ltd

1 month ago

Nairobi, Kenya Maisha Bora Sacco Ltd Full time

Sometime in the autumn of 1974, a small group of Unilever (Then East Africa Industries Ltd {EAI}) factory workers whirled away their mid-morning break over a cup of tea. They mulled over their life challenges mostly revolving around personal financial needs
Summary


We are looking for a self-driven and results-oriented person to fill the position of Direct Sales Representative. He / She will be responsible for responsible for promoting and selling Sacco’s products and services to both potential and existing members, actively seeking out new members, building strong relationships, providing personalized financial solutions to meet member’s needs, achieving sales targets, maintaining high levels of customer satisfaction, and ensuring compliance with regulatory requirements.
Duties and Responsibilities:
Sales and Marketing:

Actively seeking out new members through cold calling, networking, and referrals
Carry out recruitment of new individual and corporate members
Ensure new members are registered in time and advise members on their membership numbers
Promoting and selling Sacco products and services to potential and existing members
Educating potential members on the benefits of joining the Sacco and its various products
Meeting sales targets and goals set by the Sacco management
Participate in product campaigns to ensure product information is readily available to members

Customer Relationship Management:

Building and maintaining strong, long-lasting customer relationships
Activation of dormant accounts as per the set targets
Handling inquiries and complaints from members effectively and professionally and escalating where necessary
Providing personalized service to members by understanding their financial needs and offering appropriate solutions
Pass Sacco information to the members on any new policies or new product in the market

Documentation and Compliance:

Ensuring all sales activities are recorded accurately and promptly
Adhering to all regulatory requirements and internal policies of the Sacco
Maintaining confidentiality of member information and financial records

Market Research and Reporting:

Keeping abreast of market trends and competitors’ activities
Providing feedback to management on market conditions and member needs
Preparing regular reports on sales activities, achievements, and challenges

Team Collaboration:

Working closely with other departments within the Sacco, such as credit, operations, and administration, to ensure seamless service delivery
Participating in team meetings and training sessions to enhance product knowledge and sales techniques
Any other duties as may be assigned from time to time

Minimum Requirements

Diploma in Marketing or any other business related course related field
One (1) year sales experience or client relationship management in a similar set up
Must be a qualified driver with a valid driver’s license and a clean driving record with a minimum of 3 years of driving experience.

Skills and competencies

Strong communication and interpersonal skills
Ability to persuade and negotiate effectively
Good understanding of financial products and services offered by the Sacco
Proficiency in basic computer applications such as MS Office and CRM software will be an added advantage
Self-motivated and driven by sales targets
Customer-oriented with a positive attitude
Ability to work independently and as part of a team
Integrity and trustworthiness in handling member information Direct Sales Representatives

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