Branch Manager at Chai Sacco Society

2 months ago

Nairobi, Kenya Chai Sacco Society Full time

Chai Sacco Society Limited was registered in 1973 to offer financial services to KTDA employees both at the factories and Head Office. In 1999, Front Office Service Activity (FOSA) was started and has evolved to a fully-fledged Deposit Taking Society

Purpose of the Job
Ensure continuous development and effective management of products, services with a view to achieving set goals and objectives of the Society at the Branch Level
Duties and Responsibilities

Management Roles and Responsibilities

Oversee operations in the branch and ensuring branch compliance with operational guidelines and procedures.
Ensure proper and efficient management of branch treasury.
Ensure proper handling of cash in transit to and from the branch.
Supervision and monitoring of staff at the branch level.
Oversee performance management of staff at the branch level.
Facilitate loan approval, disbursement and monitoring the recovery.
Foster customer relations and safeguarding the organization’s corporate image.
Monitor and approve payments in accordance with approved budgets and authorized expenditure.
Ensure preparation of accurate monthly reports and any other report if and when required.
Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
Facilitate marketing of the Society’s products and services at branch level.
Implement and sustain branch strategies for growth in line with Society’s strategies and set targets.
Authorize and approve transactions, and other services within the delegated authority and countersigned by another authorized officer when necessary.
Implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals

Operational Roles and Responsibilities

Communicating with appropriate management and staff personnel as well as providing periodic reports.
Ensures that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives.
Provides for the proper security, maintenance and cleanliness of the branch.
Be accountable for customer service, sales performance and the general image of the Society at the branch level.
Reviews employee performance throughout the probationary period and on an annual basis thereafter.
Continually review and measure team activities against performance targets.
Provides periodic reports to the Branch Operations Manager and other groups as required
Perform any other duties as may be assigned from time to time

Key Result Areas
The accountability areas are as follows:

Increased market share
Improve and sustain high standards of customer service
Achievement of targets
Increased awareness of the Sacco’s products and services
Timely resolution of customer service complaints
Efficient customer marketing strategies
Effective cost control
Proficient interpersonal relations, communicative, and sales skills
Demonstrated management and supervisory skills sufficient to manage
Commercial lending authority
A thorough knowledge of the features and benefits of all Sacco products and services
A working knowledge of Sacco operating policies and procedures.
Visual and auditory skills

Job Specifications

Education

Bachelor’s degree in Business Administration, Finance or Marketing or equivalent
A Master’s degree will be an added advantage
Membership in a professional body

Skills Required

Computer literate
Strong interpersonal skills with excellent communication and presentation skills
Ability to focus and execute on defined projects, with the potential to grow the business

Minimum Experience Required

5 years working experience in a similar set up (three years must be in a supervisory or management level)

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