Technical Assistance Centre Engineer

Found in: beBee S KE - 1 month ago

Nairobi, Kenya West Indian Ocean Cable Company (WIOCC) Full time

Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa.

Reporting Line: TAC Manager
Job Objective
Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and manage the WIOCC network. To be acknowledged as the technical expert within the company.
Key Duties & Responsibilities:

24/7 2nd Level TAC technical interface, escalation / on-call
 Problem resolution, direct NOC & Field Support
 Mentorship & training of Operations team on technical competency
Technical shareholder support /shareholder consultancy, service management and sales support
Network equipment vendor management
Network installation, testing & commissioning, bringing into service and integration
Network quality and performance management assist with creation of ad hoc reports as needed
Operate disaster recovery for NOC
 Assist other departments and lead and report on projects as requested
Deputise for TAC Manager as directed

Requirements
Minimum Qualifications:

Bachelor’s degree (or equivalent) in a technical field
 Technical certifications Optical networking, CCNA or JNCIA (essential), CCNP or JNCP (desirable) or equivalent

Experience & Skills:

Requires minimum of 4 years’ technical experience in telecom industry, managing complex optical network, with desirably at least 2 years in second level technical support
Knowledge of platforms including Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, ISIS, BGP, L2VPN)
Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc.
Experience in network monitoring tools e.g., Cacti, MRTG, PRTG, NPM etc
Experience in internal systems e.g., mail servers, domain servers, operating and application systems
Ability to share knowledge and mentor other team members
Effective written and verbal communications skills evidenced by previous work history and accomplishments
Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

Client focused, relationship builder
Integrity, honest with high ethical standards
Boundless, passionate and flexible
 Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Strong analytical skills and able to collate and interpret data from various sources
Excellent English language communicator with a natural aptitude for dealing with people

  • Data Centre Engineer

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Data Centre Engineer (On Demand model) at DeRisk Technologies Full time

    We deliver Global IT-enabled business process, application service and infrastructure solutions to fit the business outcomes you desire. Our IT services includes a 24/7 365 days support and managed services network operating center. Our multilingual dispatch desk supports English, French, German, and Chinese languages. Responsibilities A DC engineer is...

  • Mechanical Engineering Technician Plant at Thika Technical Training Institute

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Thika Technical Training Institute Full time

    Thika Technical Training Institute is a Government Technical Training institute established under the Ministry of  Education, State Department for Vocational and Technical Training via certificate number MOHEST/GC/1459/011A. It stands at 45 acres of land. Its history dates back to 1949 when it was started as a vocational training center for former...

  • Mechanical Engineering Technician Plant at Thika Technical Training Institute

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Thika Technical Training Institute Full time

    Thika Technical Training Institute is a Government Technical Training institute established under the Ministry of Education, State Department for Vocational and Technical Training via certificate number MOHEST/GC/1459/011A. It stands at 45 acres of land. Its history dates back to 1949 when it was started as a vocational training center for former World War...

  • Administrative Assistant at Technical University of Mombasa

    Found in: beBee S KE - 2 weeks ago

    Nairobi, Kenya Technical University of Mombasa Full time

    A university of global excellence in advancing Knowledge, science and Technology. To provide leadership and outstanding programmes by engaging in scholarly reflection, cultivating critical thinking and advancing creative problem-solving skills in the fields of engineering, the sciences, business and related areas that benefit society Vacancy...

  • Administrative Assistant III at Technical University of Mombasa

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya Technical University of Mombasa Full time

    A university of global excellence in advancing Knowledge, science and Technology. To provide leadership and outstanding programmes by engaging in scholarly reflection, cultivating critical thinking and advancing creative problem-solving skills in the fields of engineering, the sciences, business and related areas that benefit society. Reporting To: ...

  • Research Science Intern at Software Engineer at IBM

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Software Engineer at IBM Full time

    International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. Wikipedia Summary As a Software Engineering Intern, you will work on research questions that are of interest to IBM and have access to a vast number of tools and resources...

  • Data Centre Operations Manager Kenya

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya CBRE Excellerate Full time

    ABOUT THE COMPANYWe are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. So if you love to do your best work, to collaborate with others, and to have fun along the...

  • Data Centre Operations Manager Kenya

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya CBRE Excellerate Full time

    ABOUT THE COMPANYWe are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. So if you love to do your best work, to collaborate with others, and to have fun along the...

  • Data Centre Operations Manager Kenya

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya CBRE Excellerate Full time

    ABOUT THE COMPANYWe are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. So if you love to do your best work, to collaborate with others, and to have fun along the...

  • Field Technician- Maize Seed Inventory Management at World Agroforestry Centre

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Summary CIMMYT is seeking a dynamic, and self-motivated professional for managing maize seed inventory under the...

  • Technical Project Assistant

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya Solutech Limited Full time

    JOB SUMMARYRequirementsAt Least 2 years experience in implementing software projects.At Least 1 year experience managing software engineers.At Least 1 year experience in a tech company.Bachelor’s degree in business, computer science, IT, projects management, or related field.Strong knowledge in Microsoft Office Suite.Solid technical background, with...

  • Field Technician- Maize Seed Inventory Management at World Agroforestry Centre

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.SummaryCIMMYT is seeking a dynamic, and self-motivated professional for managing maize seed inventory under the CIMMYT...

  • Technical Project Assistant at

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Solutech Limited Full time

    Solutech Limited is an Innovative Custom Software Solutions provider based in Nairobi,Kenya comprised of brilliant Software developers with vast experience in building Technology Solutions for business. With our tagline Technology empowering business we partner with businesses to increase efficiency in operation by understanding their process and creating...

  • Project Designer at World Agroforestry Centre

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview This position serves to deliver the technical aspects of CIFOR-ICRAF’s private sector hub Resilient...

  • Agroecological Systems Analyst at World Agroforestry Centre

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The agroecological systems analyst will contribute to the development, implementation and documentation of...

  • Agroecological Systems Analyst at World Agroforestry Centre

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The agroecological systems analyst will contribute to the development, implementation and documentation of...

  • Administration & Finance Assistant to the Regional Director of CIRAD at World Agroforestry Centre (ICRAF)

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The role of CIRAD's regional management, which covers eleven countries in East Africa, is to promote the...

  • Administration & Finance Assistant to the Regional Director of CIRAD at World Agroforestry Centre (ICRAF)

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview The role of CIRAD's regional management, which covers eleven countries in East Africa, is to promote the...

  • Human Resources Assistant at Amedo Centres

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya Amedo Centres Full time

    Amedo Centres Kenya Ltd. is the franchise holder for Singer Sewing and Singer knitting machines in Kenya. Amedo Centres Kenya Ltd. was incorporated in Kenya in 1986 to take up the business of The Singer Company, which had pioneered the easy instalment scheme (hire purchase) in Kenya Duties and responsibilities Assist in Development and implementation...

  • Monitoring Evaluation Learning and Impact Assessment Officer at World Agroforestry Centre

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Overview Overview To coordinate, facilitate, and technically implement the MELIA program of CIFOR-ICRAF’s GLF...