Call Centre

1 month ago

Nairobi, Kenya Penda Health Full time

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates

Role Summary:
Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. We are searching for caring and smart clinical officers who want to become part of a team of amazing all-around, evidence-based clinical officers. Being a clinical officer at Penda Health includes a lot more than your usual job. You treat patients independently and make your own decisions, with the support of guidelines, technology and clinical mentors.
Responsibilities:

Provide comprehensive and high-quality clinical services to patients through telemedicine.
Answer all incoming calls in a professional manner and ensure that callers’ issues are resolved well, given the right information and  within a short time possible.
Make follow up calls to all patients who were treated the last 72 hours in all the Medical Centres.
Through phone triage, create a phenomenal patient experience and provide satisfactory advice/consultation to all patients who call our call centre.
Initiate drug delivery as part of telemedicine efficiently, professionally, within  the given time and in line with the prescription SOP in order to achieve the call centre goals.
Ensure there is proper documentation in all the required documents, such call forms and EMR.
You may be assigned additional tasks within the call centre by the Pigia Penda Manager or the Pigia Penda Medical Provider in Charge.
 Be a great teammate and go above and beyond by actually making your teammates love their work. Work well with other colleagues and go above and beyond what is expected from you.
Perform your duties in the spirit of Penda’s Vision and Values.

Key requirements and attributes 

One year experience in Telemedicine
Two years of practice post the internship
Registered with Clinical Officers Council and have a valid practicing license
Diploma, Higher Diploma or BSC in clinical medicine
Have a valid BLS certification
Outstanding patient interaction skills are a must
Ability to work collaboratively in a team-oriented environment

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