Customer Success Trainee at Crystal Recruit

1 month ago

Nairobi, Kenya Crystal Recruit Full time

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. We are the partner that understands your needs, recruits 'best-in-class’ talent and counsel you towards a successful conclusion to the search process.

Key Responsibilities

Providing comprehensive and accurate product information to customers
Conducting comprehensive software demos to customers
Gathering customer requirements and understanding their specific needs
Deploying and configuring application instances and training customers
Creating content around company's solutions and managing email campaigns
Providing proactive software support in person, via telephone and internet
Creating different types of SQL reports using Fast Reports
Preparing software technical documentation and user guides
The Customer Success Trainee will be expected to fulfil additional duties as assigned.

Requirements & Skills

Excellent verbal and written communication skills
Ability to think fast and logically.
Professionalism and dependability
Willingness and ability to learn and adapt fast to work requirements.
Ability to maintain stable performance under pressure or opposition.
Willingness to travel both locally and internationally.
Customer focus
Good understanding of Linux and Windows operating systems
Excellent presentation skills and ability to demonstrate the workings of ERP software.
Knowledge in cloud computing and associated platforms and technologies
Knowledge and good understanding of databases such as MySQL, PostgreSQL, MS Server, Oracle etc.
Skills and interest in internet research
Graduate in IT, BIT, Computer Science, or related discipline

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