Manager, IT at Digital Divide Data

Found in: beBee S KE - 2 weeks ago

Nairobi, Kenya Digital Divide Data (DDD Kenya) Full time

DDD believes talent has no boundaries--and opportunities shouldn’t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing.

Purpose of the role
This position's main jobs are to maintain information technology strategies by managing staff; researching and implementing technological strategic solutions. The Manager of IT will play a key role in advising and assisting the management team.
Responsibilities
Deliver on-time and uninterrupted IT performance:

Has full responsibility of IT operations on daily and regular basis.
Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
Optimize DDD existing IT best practices and drive IT process improvements
Take ownership and leadership around IT infrastructure and security, business continuity and disaster recovery.
Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

Plan, Monitor, manage and lead IT department including hiring, budgeting, cost controlling, on the job training, coaching, motivating and managing people’s performance.
Create environment in IT department where people are engaged and open.

Lead by example

Provide leadership and maintain company culture and values, ethical and legal practices and service levels.

Collaborate and Partner with other functions:

Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
Manage the organization’s help desk
Work closely with Finance Department in updating PPE and tracking IT licenses.
Support marketing in handling donated IT equipment and software.
Control major facility components such as generators and fire suppression equipment.

Requirements
Qualifications

Bachelor’s degree in some form of Computer Engineering discipline
Extensive knowledge of IT systems  required, CCNA is a plus
Minimum 5 years experience in IT department
Management skills in delegation, follow-up, monitoring, and evaluation of the IT department
Very good interpersonal skills
Good written and spoken English
Able to work under pressure
Be a ‘change agent’ in using technology, tools, and processes to increase competitive advantages.
Should have a strong understanding of IT infrastructure,      Configurations, and VPN. load balancing
Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure of switches/routers. Understanding for implementing effecting load balancing, understanding of VM and remote monitoring.
Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.

Preferable Attributes:

3+ years in an IT managerial role in an IT Company or any form of Business Processing Outsourcing environment.
Experience or any in interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
Knowledge of solution development through software and/or automation is a plus.
Be passionate about social business

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