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Senior Reservations Assistant at Intrepid Group

3 months ago

Nairobi, Kenya Intrepid Group Full time

Run by travellers, for travellers, the Intrepid Group is the world’s largest provider of small group adventure travel experiences. Our brands offer over 1000 itineraries on every continent, catering for all ages, budgets and appetites for adventure.
Responsibilities

The Reservations team plays a crucial role in this success by delivering prompt and accurate bookings, confirmations, and suitable alternatives for all accepted quotes for DMC clients. Additionally, the team handles reservations for all Intrepid Group brands and external agents.
This role as a Senior Reservations Assistant is pivotal in providing comprehensive information, advice, and booking services to suppliers, clients, agents, and individuals interested in traveling with the company.
The Senior Reservations Assistant will utilise external booking systems, Travel Studio, and other internal systems to manage the booking and confirmation of all accommodations, transportation, and necessary activities for regional trips. This includes coordinating both Intrepid Travel products and external group series and FIT trips as scheduled.

Some of the experience you’ll bring with you may include: 

Diploma in Tourism or related studies with a minimum of three years of relevant experience.
Extensive knowledge of local and regional travel destinations, with a passion for diverse travel styles and familiarity with our brands.
Proficient in reservation systems, ticketing processes, and Microsoft Office.
Excellent written and spoken communication skills in both the local language and English.