Sales Pre Qualification Associate at Peach Tech

4 weeks ago

Nairobi, Kenya Peach Tech Full time

At Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road.
Summary


The Sales Pre Qualification Associate is responsible for inbound and outbound communication to customers, directing customers to the appropriate team, resolving customer problems, assisting in customer retention efforts and ensuring that our customers have a positive experience while interacting with Peach.
Roles and Responsibilities

Lead customer communications - You will lead the team in effectively communicating with customers through various channels such as phone calls, emails, text messages to support the team’s efforts on lead qualification, cold calling, customer surveys and after sales- check ins.
Collaborate with teams to ensure improved customer experience from lead generation to customer generation.
Assist in customer retention efforts by constantly following up on customers who are within the Peach pipeline.
Help analyze  market and performance trends sharing with the relevant teams to capture our customer needs and wants and enhance our customer support.
Assist to do customer surveys to past customers to help know how to improve support better.
Assist with KPI metrics tracking to help make data driven decisions and mold our business as per our client needs

Requirements

At Least 4 years of experience as a customer experience/ support representative
Experience in gathering and interpreting customer experience information
Solid knowledge of online customer engagement platforms and channels
Proficiency in MS Office, as well as CX and CRM software
Good interpersonal skills and a customer centered approach
Great organizational and time management abilities
Superb communication, collaboration and problem solving skills

Peach Cars is a values-driven organization. If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.

Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do
Respect ~ Communication is key and this is always done in a respectful manner, no matter how difficult; as a team, we may disagree but we commit
Challenge ~ As a company, we are anti comfort zones; Peach is a place for learning and growth

  • Sales Pre Qualification Associate at

    1 month ago

    Nairobi, Nairobi Area, Kenya Peach Tech Full time

    At Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road.SummaryThe Sales Pre Qualification...

  • Sales Associate at Peach Cars KE

    1 month ago

    Nairobi, Kenya Peach Cars KE Full time

    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers Summary The Sales Associate role involves managing the customer...

  • Sales Associate at

    1 month ago

    Nairobi, Nairobi Area, Kenya Peach Cars KE Full time

    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customersSummaryThe Sales Associate role involves managing the customer journey...

  • Quality Assurance Lead at Peach Cars KE

    1 month ago

    Nairobi, Kenya Peach Cars KE Full time

    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. Role The Quality Assurance Lead is responsible for ensuring a...

  • Marketing Coordinator at Peach Cars KE

    1 month ago

    Nairobi, Kenya Peach Cars KE Full time

    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers.  Overview: Peach Cars is seeking a dynamic and results-driven...

  • Grants and Engagement Officer

    4 weeks ago

    Nairobi, Kenya Tetra Tech Full time

    Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. We are a diverse company, including individuals with expertise in science, research, engineering, construction, and information technology Job Overview And Reporting Line The REINVENT programme is seeking a Grants and Engagement Officer who will be...

  • Mechanical, Electrical Engineer at Climacento Green Tech

    4 weeks ago

    Nairobi, Kenya Climacento Green Tech Full time

    Climacento Green Tech Ltd Ltd specializes in alternative, renewable, green energy solutions and in particular in solar energy installations. Strong of 30 years experience of its Italian Branch, our project team studies specific solutions to all your energy requirements with the advanced technology options offered nowadays Responsibilities Providing...

  • Pre-Sales Engineer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Jamii Telecommunications Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.PRE-SALES ENGINEER JOB RESPONSIBILITIES Design and implement customers' Communication and Networking Solutions . Comprehend business strategies and requirements and develop necessary designs and...

  • Pre-Sales Engineer at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Jamii Telecommunications Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.SUMMARYWe are seeking an experienced, to support the technical evaluation and/or bid process, customer solutions design and to work directly with customers, sales, technical teams, service...

  • Quality Assurance Lead at

    1 month ago

    Nairobi, Nairobi Area, Kenya Peach Cars KE Full time

    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers.RoleThe Quality Assurance Lead is responsible for ensuring a...

  • Pre-Sales Engineer at Jamii Telecommunications

    1 month ago

    Nairobi, Kenya Jamii Telecommunications Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand. PRE-SALES ENGINEER JOB RESPONSIBILITIES  Design and implement customers’ Communication and Networking Solutions .  Comprehend business strategies and requirements and develop...

  • Pre-Sales Engineer at Jamii Telecommunications

    1 month ago

    Nairobi, Kenya Jamii Telecommunications Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand. SUMMARY We are seeking an experienced, to support the technical evaluation and/or bid process, customer solutions design and to work directly with customers, sales, technical teams,...

  • Marketing Coordinator at

    1 month ago

    Nairobi, Nairobi Area, Kenya Peach Cars KE Full time

    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers.Overview:Peach Cars is seeking a dynamic and results-driven Marketing...

  • Sales Associates at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Platinum Credit Limited Full time

    Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service.Role This is a part-time on-site...

  • UK-Kenya Tech Hub Director, International Tech Hub Network at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya British High Commission Nairobi Full time

    The British High Commission in Nairobi is the diplomatic mission of the United Kingdom in Nairobi. It is located in the Upper Hill area of Nairobi.The British High Commission in Kenya maintains and develops relations between the UK and KenyaMain purpose of job:This is an exciting opportunity to lead the innovative and high-profile UK-Kenya Tech Hub based in...

  • Grants and Engagement Officer

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Tetra Tech Full time

    Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. We are a diverse company, including individuals with expertise in science, research, engineering, construction, and information technologyJob Overview And Reporting Line The REINVENT programme is seeking a Grants and Engagement Officer who will be responsible for...

  • UK-Kenya Tech Hub Director, International Tech Hub Network

    1 month ago

    Nairobi, Nairobi Area, Kenya British High Commission Nairobi Full time

    ABOUT THE COMPANYThe British High Commission in Nairobi is responsible for developing and maintaining relations between the UK and Kenya.JOB SUMMARYEssential qualifications, skills and experience 1 This role will suit individuals with significant experience or knowledge of the UK/Kenya tech and start-up scenes, combined with an understanding of development...

  • Mechanical, Electrical Engineer at

    1 day ago

    Nairobi, Nairobi Area, Kenya Climacento Green Tech Full time

    Climacento Green Tech Ltd Climacento Green Tech Ltd specializes in alternative, renewable, green energy solutions, particularly in solar energy installations. With 30 years of experience from its Italian Branch, our project team devises specific solutions for all your energy needs using the latest technology options available. Responsibilities: Providing...

  • Sales Associate

    2 days ago

    Nairobi, Nairobi Area, Kenya Fresh Life Full time

    Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya.About the RoleThe objective of this role is to expand our franchise network, by identifying and selling our sanitation products and...

  • Pre-Sales Executive at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Aminika Manpower Limited Full time

    Aminika Manpower Limited is a competency-based strategic HR-consultancy. Aminika Manpower Limited (AML) is a knowledge-driven organization committed to achieving excellence in Human Capital & Business Coaching in both virtual and real circumstancesJob purpose:To play a crucial role in the sales process by identifying and qualifying leads, building...