Relationship Officer at Letshego Kenya Limited

1 month ago

Nairobi, Kenya Letshego Kenya Limited Full time

Letshego Kenya Limited (Letshego Kenya) provides financial services to small and micro-entrepreneurs, individuals and salaried employees in the public and private sector. Letshego Kenya is founded on, and continues to strive towards, the principle of finding the most effective way to implement microfinance in an African context

Job Summary
Main Purpose (Why does the job exist) To be responsible for providing product sales and service to the target groups as defined in the business strategy.
Critical Deliverables /Core Accountabilities and Responsibilities

Grow subsidiaries business growth through implementation of the branch sales strategy.
Process quality loans by ensuring adherence to company policies and procedures
Prepare monthly sales report
Build relationships with the relevant stakeholder to grow Letshego’s business.
Sells the subsidiaries sales and products through digital channels
Offer excellent customer service to retain the customer base.
Identifies opportunities for process improvement by gauging customer reactions to processes and policies.

Key Performance Indicators

Timely Resolution of queries/complaints
Product Sales /Net Pay-outs
Customer satisfaction with products & services
Retain and Grow customer Base

Requirements

Education

 Bachelor’s degree in Marketing, Business Administration/ Economics or similar field

Experience

 At least 2 years’ experience in a high ranking Sales and Product financial institution

Knowledge

 Strong understanding of customer insights and analytics
 Understanding product and customer lifecycle and management

Skills

 Integrity and ethical standards
 Excellent communication skills
 Organisational and planning skills
 Analytical skills, good judgment and decision-making ability to interpret businesses’ sales performance and market information.
 Ability to identify risks and work on mitigating the risks. Multidisciplinary disposition.

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