Travel and Tour Coordinator and Office Administrator at

2 weeks ago


Nairobi, Nairobi Area, Kenya Oloropa Safaris Full time

At Olo-ROPA, we are passionate about providing unique and immersive safari experiences that showcase the beauty and diversity of Africa.

With years of experience in the travel industry, our team is dedicated to crafting tailor-made journeys that exceed your expectations
Summary

Are you looking to be part of a dynamic team that is passionate about making a difference? We are always on the lookout for talented individuals who are enthusiastic, innovative, and dedicated to excellence.

Current Openings

Position:
Travel and Tour Coordinator and Office Administrator

Responsibilities:
Organize travel arrangements from start to finish, including booking tickets, accommodations, and rental transportation.
Assess clients' specifications and preferences to recommend suitable travel packages or services.
Provide travelers with relevant information and useful travel materials such as guides, maps, and event programs.
Manage all aspects of social media posting and maintenance.
Research various destinations and travel options, including prices, customs, weather conditions, and reviews.

Go to clients to hand out posters and meet with clients to promote and sell the business outside the office.

Handle deposit and balance collection from clients.

Utilize promotional techniques and create promotional materials to market tour packages including brochures, flyers, banners, and social media posts.

Address unforeseen problems and complaints, determining eligibility for refunds when necessary.
Attend conferences to stay updated on tourism trends.
Maintain electronic records of clients and update them as needed.
Foster relationships with key individuals in the industry.
Maintain financial statements and documents.
Achieve revenue and profit targets.

Requirements:
Proven working experience as a Travel Coordinator or similar role.
Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel).
Proficiency in English; knowledge of additional languages is an advantage.
Exemplary sales skills and a customer-oriented approach.
Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.).
Excellent knowledge of graphic design software (e.g., Canvas, Adobe Illustrator, Photoshop, InDesign) will be an added advantage
Ability to present, persuade, and communicate effectively.
Demonstrable ability to handle crises.
Bachelor's degree in Hospitality, Travel, Tourism, Business, or a relevant field.
Candidates with personal travel experience will be preferred.
Candidates with a strong presence in social media will be given preference

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