Senior Tour Sales Consultant

3 days ago


Nairobi, Nairobi Area, Kenya Intrepid Travel Full time

ABOUT THE COMPANY

Intrepid Travel has come a long way since its humble beginnings in 1989. A company that began with two bearded backpackers, a typewriter and a kitchen table now leads 100,000 travellers across the globe each year.

And although we're a bit larger these days – with 1,000 local staff based around the world and over 800 different trips across every continent (not to mention multiple kitchen tables) – our mission remains the same. We still get a kick out of responsible travel, small groups and very (very) big adventures.

JOB SUMMARY

Some of the experience you'll bring with you may include:A qualification in Tour Operations and Management, backed by 3 years of industry experience.Extensive knowledge of destinations, regional, and local travel.Proficient in both written and verbal English, with the proven ability to build and maintain strong relationships.Skilled in accurately using systems and training others to enhance customer experience.Experienced in developing adventure travel products.

RESPONSIBILITIES

As a Senior Tour Sales Consultant, you'll lead and inspire the team, drive sales growth, and deliver first-class service.You'll hit sales targets, provide exceptional customer experiences, and craft tailored FIT trips, all while managing complex or high-value clients.Working closely with the contracting and reservations teams, you'll oversee the entire customer journey up to trip departure.Your role will involve assessing customer needs, offering customised options, and ensuring a smooth, enjoyable booking-to-departure process.

REQUIRED SKILLS

Reporting, Sales strategy, Communication, Customer relations

REQUIRED EDUCATION

Bachelor's degree



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