Tours and Travel Consultant at

1 month ago

Nairobi, Nairobi Area, Kenya Cytonn Investments Full time

Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S.

We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region

RESPONSIBILITIES
Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry;
Create relationships with Tour operators/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations;
Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads;
Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations;
Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa;
Develop daily, weekly and monthly travel reports as required by the business;
Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business;
Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients' accounts;
Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging;
Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs;
Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research;
Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management;
Research on travel bodies Cytravel Africa should join as a member and for travel ratings;
Any other duties assigned

REQUIREMENTS
Bachelor's degree or diploma in tourism/tours & travel management;
At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage);
Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking;
Experience in using tour reservations systems and flight booking systems e.g. Amadeus;
Good interpersonal and communication skills, both writing and verbal, with keen attention to detail;
Must be reliable and able to work in a fast paced environment under pressure to meet deliverables;
Excellent planning and organizational skills and a team player
Required to have good knowledge of digital marketing (emphasis on social media marketing); networking and online prospecting skills.

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