Customer Engagement Specialist

4 weeks ago

Nairobi, Nairobi Area, Kenya beBee Careers Full time 45,000 - 60,000

Job Overview

The Customer Service and Administration Officer plays a vital role in ensuring seamless customer engagement and satisfaction, while handling daily administrative tasks.

 

Main Responsibilities

  • Lead the team to deliver exceptional products and services that meet customer expectations.
  • Maintain a strong working relationship with customers and ensure their satisfaction with the company's service.
  • Accurately handle client interactions throughout the implementation life-cycle.
  • Collaborate with management to make key business decisions.
  • Support sales teams in business acquisition, planning, retention, and management.
  • Develop and update client and administrative reports.
  • Perform office duties such as filing, answering calls, and data entry.
  • Oversee the contracting process and maintain accurate records.
  • Identify and resolve customer-related issues effectively.
  • Plan, order, and manage office supplies.

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