Customer Service

4 weeks ago

Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

Job Purpose

The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business.

 

Duties and Responsibilities

  • Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
  • Ensure customers are satisfied with the company's service and maintain a strong working relationship.
  • Handle clients throughout the implementation life-cycle accurately and promptly.
  • Working with the management team in making some of the business decisions.
  • Support the sales team in business acquisitions (telesales), planning, retention, and management.
  • Develop and update client and administrative-related reports.
  • Handle office tasks, such as filing,  answering emails and phone calls, and data entry.
  • Handle the contracting process and maintain keep them up to date.
  • Identify and resolve customer-related issues in an appropriate manner.
  • Plan, order, and maintain officer supplies.
  • Any other duties as assigned by the management.

 

Requirements

  • At least 2 years of experience of experience in customer service and administration 
  • Good business acumen.
  • Strong communication and interpersonal skills
  • Strong negotiation ability
  • Analytic ability.
  • Good problem-solving.
  • Should be highly organized.
  • Working knowledge of computer applications and emails.


 

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