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Customer Support Professional

4 weeks ago

Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

Company Overview

Liberty is a leading organization dedicated to delivering exceptional customer experiences. We are seeking an experienced professional to join our team as a Customer Support Professional.

Job Summary

We are looking for a skilled and dedicated individual to provide top-notch customer support and administration services. The successful candidate will be responsible for ensuring seamless customer engagement and satisfaction.

Key Responsibilities

  • Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
  • Ensure customers are satisfied with the company's service and maintain a strong working relationship.
  • Handle clients throughout the implementation life-cycle accurately and promptly.
  • Working with the management team in making some of the business decisions.
  • Support the sales team in business acquisitions, planning, retention, and management.
  • Develop and update client and administrative-related reports.
  • Handle office tasks, such as filing, answering phone calls, and data entry.
  • Handle the contracting process and maintain contracts up to date.
  • Identify and resolve customer-related issues in an appropriate manner.
  • Plan, order, and maintain officer supplies.
  • Any other duties as assigned by the management.

Requirements

  • At least 2 years of experience in customer service and administration.
  • Good business acumen.
  • Strong communication and interpersonal skills.
  • Strong negotiation ability.
  • Analytic ability.
  • Good problem-solving.
  • Should be highly organized.
  • Working knowledge of computer applications.

Salary Information

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.