Team Leader Baggage Services

2 weeks ago

Nairobi, Nairobi Area, Kenya Kenya Airways Full time

Brief Description

To ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines.

Detailed Description

  • Maintain awareness and brief all staff with regards to occupational/operational safety and adhere to standard procedures. This should include third party contractor's staff.
  • Pre-plan for adequate manpower and equipment as per workload and their effective deployment.
  • Ensure bags are sorted and handled according to the airline Service Level Agreement.
  • Ensure the serviceability of all equipment at the sorting area, prompt reporting/recording of faults and follow up to ensure continuous operations.
  • Ensure accounting and reconciliation of all bags at the sorting area.
  • Constantly monitor staff to prevent baggage theft or pilferage and report any deficiency.
  • Trouble-shoots and liaises with BRS staff in case of problems with scanners or bags.
  • Ensure that interline transfer bags are accounted for and transferred timely to ensure On Time Performance.
  • Adhere to KQ WAY principals and best practices.
  • Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and Customer Airlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
  • Identify and report hazards, near misses, incidents and accidents.
  • Ensure compliance with all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.

Job Requirements

Minimum O'level

  • Diploma in hospitality/service discipline
  • 3 years' experience in Ramp Services
  • Knowledge of IATA baggage related resolutions/recommendations
  • Knowledge in Baggage tracing systems, BRS and the Departure Control System
  • Safety Management Systems Training SMS · Airside Safety Training
  • Baggage Handling
  • Dangerous Goods Category 8 CAT 8
  • Aviation Security Awareness
  • Load Control Awareness
  • Airside Driving Permit ADP

Additional Details

  • Supervisory skills.
  • Process awareness.
  • Analytical.
  • Computer literate.
  • High level of integrity.
  • Committed to achieving and maintaining high quality standards.
  • Passionate about offering quality service.
  • Self-driven.
  • Ability to work under pressure.

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