Assistant Manager, Money Transfer Services at

2 weeks ago


Nairobi, Nairobi Area, Kenya SBM Bank Full time
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients

JOB SUMMARY:


The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets.

To ensure seamless coordination between Money Transfer Services providers and the bank through the Diaspora & Remittances Unit and with branches and agents.


KEY RESPONSIBILITIES:
Financial - 15%

Grow the bank's NFI through MTS products offered at the branches and agents.
Ensure budgetary compliance to set budgets for branches & agents on Money Transfer products.

Customer & Markets - 15%

Promote active utilization of the bank's Remittance products at branches and agents.
Support diaspora agents to facilitate smooth account opening.

Operational and Sustainability - 70%

Provide a seamless link between branches, agents and service providers for query resolution.

Oversee branding at branches and agents to ensure particular growth of Money Transfer Business including M-Pesa, Western Union, Money Gram, Instant Cash and X-Press Money.

Ensure proper and timely infrastructure for all branches and agents is in place and provide necessary support and coordination.

Ensure that revenue from all Diaspora & Remittance products is collected and reported accurately on a monthly basis.

Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with money transfer services.

Ensure that a monthly report on revenue is prepared to guide the Remittances Unit on the budgetary compliance.

KEY RELATIONSHIPS:
Direct Reports to this Position

Relationship officer
Senior Relationship Officer

Customers of this Position

Money Transfer Service clientele
All Tellers & ABMs
Local and diaspora agents

KEY COMPETENCES:

Knowledge:
Skills and Experience required for this Role

Job Knowledge

Information gathering, monitoring and analytical skills.

Job Experience:
Proven experience of at least one year in a similar position.
Excellent Communication skills
Excellent interpersonal skills
Organizing and planning skills

Education:
Business graduate from an accredited University preferably in Business related course

Competencies required for this Role

Emotional Intelligence:
Dynamic, individual with the ability to work under pressure.
Strong networking skills, for both internal and external networks
Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
A passion for performance, building team play, and achievement in a competitive and dynamic environment.
Commercial awareness and customer focus

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