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Customer Service Assistant

4 months ago

Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Customer service jobs.

Purpose:

To provide administrative and technical support to the branch, captive and independent intermediaries.

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

Primary Responsibilities:

  • Check compliance of agents with IRA regulations;

  • Confirm compliance of the necessary regulatory business licenses;

  • Provide input for the branch reports;

  • Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;

  • Receive, stamp, scan, index and distribute mail within and outside the Branch;

  • Handle phone calls and visitors, as well as resolve customers' communication through electronic and physical channels;

  • Handle customer service issues in underwriting and claims;

  • Escalate Customer queries to the relevant job role if necessary;

  • Maintain professional ambience within the office premises;

  • Promote the organization's customer service charter;

  • Generate quotations in consultation with the Branch Underwriter and Branch Manager;

  • Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;

  • Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public

  • Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)

  • Participate in premium collection and renewal follow up for the branch.

  • Group Life Underwriting, claims and loading of schedules

    Specific Field or Qualification
    • Bachelor's Degree in a relevant field,

    • Computer literate in MS Office and other office applications

    • Part qualification in relevant professional field would be an added advantage

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