Project Coordinator

2 weeks ago


Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

Job Description:

As a Project Coordinator with a focus on client handling, your primary responsibility is to serve as the liaison between the project team and clients. You will play a crucial role in ensuring the smooth execution of projects while maintaining positive relationships with clients. Your duties and responsibilities may include, but are not limited to, the following:

1. Client Communication:

Act as the main point of contact for clients throughout the project lifecycle.

Communicate project progress, updates, and milestones to clients in a clear and timely manner.

Address client inquiries, concerns, and requests promptly and effectively.

2. Project Coordination:

Collaborate with project managers and team members to develop project plans and timelines.

Coordinate project activities, tasks, and resources to ensure timely delivery and adherence to budget and scope.

Monitor project progress and identify any issues or risks that may impact timelines or deliverables.

3. Relationship Management:

Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations.

Anticipate client needs and proactively provide solutions or recommendations to enhance client satisfaction.

Handle client feedback professionally, incorporating feedback into project plans and strategies as needed.

4. Documentation and Reporting:

Maintain accurate project documentation, including project plans, schedules, meeting minutes, and client communications.

Prepare regular reports on project status, including key performance indicators (KPIs) and metrics, for both internal stakeholders and clients.

5. Quality Assurance:

Ensure that project deliverables meet quality standards and client requirements.

Conduct regular quality assurance checks and reviews to identify areas for improvement or optimization.

6. Team Support:

Support project team members by facilitating communication, resolving conflicts, and providing administrative assistance as needed.

Foster a collaborative and positive team environment to enhance productivity and morale.

7. Continuous Improvement:

Stay updated on industry trends, best practices, and emerging technologies related to project management and client handling.

Continuously seek opportunities to improve processes, workflows, and client experiences.

As a Project Coordinator with strong client handling skills, you will play a vital role in driving project success and fostering long-term client relationships. Your ability to effectively manage project activities, communicate with clients, and ensure client satisfaction will contribute to the overall success of the organization.



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