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Customer Care Associate at

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Nairobi, Nairobi Area, Kenya Sistema Biobolsa Full time
Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm,

Your mission at

Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers.

The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently.

You'll be in charge of:
Responding to customer inquiries and resolving issues promptly and professionally.
Providing accurate information about products or services to customers.
Handling and resolving customer complaints or escalations effectively.
Documenting and updating customer interactions and transactions in the customer relationship management (CRM) system [Salesforce].
Collaborating with internal teams to address customer needs and improve overall customer satisfaction.
Identifying and implementing process improvements to enhance the efficiency of customer care operations.
Adhering to company policies and procedures while delivering exceptional customer service.

More about YOU:
Diploma in Public Relations, Communication, Business Management or related course.
Previous customer service experience.
Excellent communication skills.
Empathy and patience.
Problem-solving abilities.
Product and service knowledge,
Computer proficiency.
Conflict resolution.