Customer Service Operations Associate at
2 months ago
Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.
Your key role in operationsBuild and maintain relationships with customers and transporters
Achieve high customer service and proper transporter management
Address general customer requests and operations issues
Manage customer transactions including trips and after-sale service
Communicate effectively and efficiently with customers and team members
Maintaining exemplary operational records
Your qualifications
University degree level education with up to 2 years post-university work experience (start-up experience a plus but not required).
We don't focus on your field of study - just your dedication, integrity, dynamic nature, and ambition.High degree of professionalism and extreme attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills.
Good administrative and organisation skills with strong forward planning skills are also required. Strong preference for candidates who have worked in service and hospitality industries.Physical demands & work environment
Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.
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Customer Success Associate
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeValley Hospital is a premier health facility located in Nakuru, offering diverse services with a mission to provide quality yet affordable healthcare.We're looking for a proactive and customer-oriented Customer Success Associate to join our dynamic team. This role focuses on onboarding new users, enhancing user experience, ensuring successful adoption of...
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Customer Success Associate at
2 months ago
Nairobi, Nairobi Area, Kenya Angaza Full timeAngaza's Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insightsThis Role The Customer Success Associate (CSA) will be the...
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Customer Service Intern at
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Nairobi, Nairobi Area, Kenya Bayes Full timeBayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile...
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Customer Service Representatives at
1 month ago
Nairobi, Nairobi Area, Kenya R4Kenya Full timeThe leading recruitment & training firm, specializing in the placement of candidates with clients around the world.ResponsibilitiesCustomer Support: Respond to customer inquiries via phone, email, chat, or other communication channels in a prompt and courteous manner.Technical Troubleshooting: Assist customers with basic technical issues related to hardware,...
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Customer Service Representative
1 month ago
Nairobi, Nairobi Area, Kenya Cigna Full timeABOUT THE COMPANYCigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve the health, well-being and peace of mind of those...
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Call Center Customer Service Representative at
1 month ago
Nairobi, Nairobi Area, Kenya Wavex Internet Service Provider Full timeExperience lightning-fast internet with WaveX ISP Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected futureSummary We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be...
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Service Center Associate- Migori at
3 months ago
Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the RoleReporting to the Regional...
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Evergreen Requisition- Service Center Associate
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Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full timeDepartment: SalesPosition: Service Center AssociateReporting to: Regional Sales Manager. Dotted line to Fleet Operations ManagerRole type: Full-TimeAbout SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising...
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Customer Service Representative
2 months ago
Nairobi, Nairobi Area, Kenya The Cigna Group Full timeThe job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...
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Customer Service Manager
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service jobs in Kenya. About the roleThe Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the...
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Customer Service Agent at
1 month ago
Nairobi, Nairobi Area, Kenya H.B. Fuller Full timeH.B. Fuller, experts in industrial adhesives, industrial coatings, industrial sealants and specialty materials in two dozen markets.PRIMARY DUTIES For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. Handle in a...
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Customer Service
1 month ago
Nairobi, Nairobi Area, Kenya Vshags Full time 35,000 - 60,000 per monthCustomer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...
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Customer Care Operator at
3 months ago
Nairobi, Nairobi Area, Kenya Roam Electric Full timeThe Beginning Roam was founded in 2017 just as electric mobility was taking off, when electric cars were just arriving on our streets. Roam vision is to make electric transport more accessible to a broader market by making the technology more cost efficient and simplifying deployment.About the role:We are looking to hire a Customer Care Operator who will...
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Customer Service Manager at
3 months ago
Nairobi, Nairobi Area, Kenya GardaWorld Full timeGardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk...
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Customer Service
3 weeks ago
Nairobi, Nairobi Area, Kenya Ital Global Full timeWe are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.SummaryWe are looking for a confident...
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Customer Service
3 months ago
Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per monthJob PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...
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Customer Service Executive at
2 months ago
Nairobi, Nairobi Area, Kenya Q-Sourcing Servtec Group Full timeQ-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda,...
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Customer Service Representative
3 weeks ago
Nairobi, Nairobi Area, Kenya Influx Full timeInflux provides Support as a Service for brands and tech companies.This includes an entire operation available on demand: agents, management, training, QA, data, and insights.ESSENTIAL DUTIESManage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full...
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Airfreight Customer Service Agent at
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Nairobi, Nairobi Area, Kenya Maersk Line Full timeMaersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world.Key Responsibilities Serve as the main contact for customers, building strong relationships. Comprehend customers' business needs, drivers, and...
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Customer Service
2 months ago
Nairobi, Nairobi Area, Kenya Fertility Point Full timeFertility Point is a team of highly qualified and internationally trained IVF consultants and senior embryologists with proven expertise in successful treatment of infertility.Requirements2-3 years of customer service experience, preferably in healthcare. Excellent communication and problem- solving skills. Ability to assist and manage patient inquiries.