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Product Development Lead at

4 months ago

Nairobi, Nairobi Area, Kenya iPay Africa Full time
iPay is an innovative payments processing solution and payment gateway for Africa.

iPay is an easy-to-use payments processing system that incorporates VISA, Mastercard, M-PESA, Airtel Money & eLipa wallet modes of payment.

Job Purpose

To oversee the entire product development process, from ideation to launch, and ensure that the product meets the needs of the target market.

Additionally, focus on managing, creating and launching products.
Responsibilities

Developing and executing the product roadmap - responsible for identifying new opportunities for payment solutions, defining the product vision, and creating a product roadmap to deliver on the vision.

Conducting ongoing market research - gather information on market trends, customer needs, and competitors to ensure that the company's payment solutions are competitive and aligned with customer expectations.

Working with cross-functional teams - collaborating with the sales, marketing, technical, and customer support teams to develop and deliver robust payment solutions that meet our strategic business goals.

Managing the product development process - responsible for managing the product development process, from ideation to product launch, including product design, development, testing, and launch.

Defining product requirements - responsible for defining product requirements, including feature sets, user experience, and technical requirements, based on customer needs and market research.

Monitoring product performance - track product performance and make data-driven decisions to optimize product features and functionality to meet customer needs.

Driving product adoption - develop product marketing strategies to drive product adoption, increase revenue and achieve business goals.

Staying up to date with industry trends - stay up to date with industry trends and emerging technologies to ensure that the company's payment solutions remain competitive and innovative.

Develop and deliver innovative payment solutions that meet customer needs and drive business growth.
Lead and supervise Application Support Engineers UI/UX designers with effective communication skills.
Reporting on project and task follow-up.

Lead regular creative sessions and foster an environment of learning amongst the team members to guide them through their quest of better user experience and creative user interfaces.

Create user-centered designs by considering market analysis, data, customer feedback, user research and technical constraints/opportunities.
Create user flows, wireframes, design mock-ups, and prototypes to effectively conceptualize new product initiatives.

Perform UX audits and reviews to iterate over existing designs and optimize the customer/user experience on a recurring basis.

Simplify and distill complex processes into intuitive and elegant UI. Establish and maintain detailed user-interface patterns and specifications.
Work closely with developers to see that designs are thorough in deployment/development.
Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.
Follow up on the performance of executed designs on the basis of conversion rate and user heat maps.
Effective escalation of issues from departmental heads.
Perform complex problem-solving skills to troubleshoot and provide ongoing integration support to merchants and their integration teams.
Owner of root cause analysis of application malfunctions, bugs and technical issues.
Accompany new internal and external consumers with a smooth onboarding and testing-to- production transition process.
Analyze past patterns and trends to foresee and address potential issues before they become issues.

Collaborate with the merchants to support the team on a daily basis to contribute to overall IT support efficiency and effectiveness in line with the overall company strategy.

Perform testing and analyses software applications functionality and suggest improvements.
Ensuring effective front-end functionality of applications from a user testing and documentation support and management perspective.
Consulting with the software development team, internal users, and external clients to improve application performance and user experiences.
Documenting processes, changes and managing API, Product and Plug-in documents evolution and monitoring application performance metrics.

The product owner should also track and analyze the usage metrics of each product within our portfolio to gauge its performance and impact on business objectives.

Metric to measure here would be, user engagement, adoption rates, and retention etc.

Qualifications

A Bachelor's Degree in Business Administration, Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.

6 Years demonstrable experience in product management or product development roles, with a focus on software or technology products.

Ability to keep up with innovation in application design.
Exceptional communication skills.
Strong oral and written communication skills
Self-motivated with the ability to work in a team or independently.
Capable of working under tight deadlines.
The ability to contribute to a team effort.
The ability to learn quickly.
Multi-tasking.
Result-Oriented Disposition.
Ability to manage your time well and to work efficiently without supervision.
Ability to delegate tasks.
Ability to manage sub-ordinates