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Branch Manager at

4 months ago

Nairobi, Nairobi Area, Kenya Rafiki Microfinance Bank Full time
Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.

Purpose of the Job:


Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank.

Responsibilities

Implement business development strategy to grow liabilities and assets at branch level
Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
Support marketing initiatives and give feedback on products performance in the branch markets
Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general
Ensure compliance with both internal and external regulatory requirements
Review and report any Money Laundering risks associated with business processes and existing customer base.
Develop the branch business strategy in line with the corporate strategy.
Implement the Bank's business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability
Oversee customer service delivery to maximize acquisition and retention.
Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
Maintain security of staff and assets at the branch.
Provide leadership, direction and pace to branch team.
Build, develop and maintain a high performance culture.
Identify knowledge gaps and recommend training and mentoring initiatives.
Act as liaison between branch and other departments / units.
Ensure implementation and compliance with policies and procedures

Knowledge, Skills and Experience required for this Role

Bachelor's degree in a business related field
7-8 years' experience
Interpersonal skills
Organization and planning skill
Business networking skills
Attention to details
Negotiation skills
Presentation skills
Analytical skills
Integrity