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Lead Technical Manager Cards ATMs and SWITCH at

4 months ago

Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full time
Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi.

Role Summary:
The lead technical product manager will be a key member of the ICT and Product team organization. The lead will be responsible for the technical success of cards ATMs and SWITCH products.

The lead will be crucial in the formulation of the products strategy, product design, product development, and delivery of world-class card products that resonate with how our customers live their lives and accomplish their commercial operations.

The lead will report to the Payments Director ICT.

The role will be working closely with project managers, technical product managers, product owners, QAs, product analysts and solution architects as well as the larger ICT team from the bank.

The role will be the key bridge between the internal technical team and cards, ATMs and SWITCH technology and service provider.

The lead technical product manager will ensure ATMs, Cash Deposit machines, card management systems, card production systems / hardware and other related card support applications are implemented and supported adequately; in a manner that ensures the customer receives reliable service, their information is secured properly, and Service Level agreements of uptime and performance is attained and always maintained.

The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.

The lead will develop in conjunction with business and product owners the roadmap for CARD, SWITCH and ATM products. They will work to make it easy for the bank to issue and accept cards.

They will drive technical collaboration with external providers and 3rd parties such as Card Schemes, Technical Processor, and others to keep business running effectively.


Responsibilities:

Participate in stakeholder management:
strategize, execute, and communicate. ensure alignment of business goals with the incremental delivery of solutions.

Lead the definition of cards ATMs and SWITCH payments product requirements using input from various sources including external sources such as market trends, technology innovations, industry standards, bold intelligence, and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.

Manage feature prioritization & trade-off decision making working together with business & engineering teams.
Ensure delivery of scalable, reliable, and maintainable platforms and solutions
Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs.

Lead and work closely with technical product managers across all products and channels capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery.

Ensure Knowledge Transfer and hand off to Support teams and users.

Requirements

Required Skills:
Domain knowledge of the cards industry technicalities such as ISO8583, CARD Track data is a must.
Knowledge of payments systems standards such as PCI/DSS

Must have worked as a developer and successfully implemented integration to core banking systems, card SWITCH and HSM systems.

Skills using a modern software development language such as Java, Golang, C# or .NET.
Knowledgeable of card based key exchange standards, encryption, hashing and other security related algorithms and techniques.

superior interpersonal & collaboration skills with demonstrated ability to use diplomacy & communication skills to influence outcomes and influence others.

Experience and expertise in project planning, product definition, feature prioritization, and roadmap creation.

Strong analytical skills with hands on experience in conducting technological analyses of business problems developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, demanding environment.

Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation.
Product development experience in a high-tech company or a reputable fintech is a plus.
Basic understanding of programming languages, software architecture, data analytics, MI reporting etc.
Ability to Keeps up with industry trends.

Qualifications:
Bachelor's degree in information technology, engineering, or related field required. MBA in addition is preferred.
7+ years' experience as a technical lead or similar role related to product cards, ATMs and payments SWITCHes