Commercial Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Commercial Manager for Financial Services: Generate and analyze data to drive customer growth, usage, and experience, aligning with company strategy and mission objectives.

Reporting to the Chapter Lead, Commercial Management, Financial Services, the Commercial Manager will be responsible for generating and aggregating data and market-led insights for performance and planning of Financial Services solutions, customer growth, usage of MPESA and customer experience to realize company strategy and mission objectives.

Key Responsibilities:

  • Drive end-to-end delivery of customer value proposition in the squads, championing customer lifetime value management that leverages customer insights to drive acquisition, usage, and retention of customers.
  • Ensure commercial strategy performance is monitored against performance objectives to realize the vision and mission of Financial Services product/service.
  • Ensure proper justification for commercially viable and rightly priced initiatives, clearly showing size of opportunity, benefits, cost, and return on investment.
  • Deliver actionable, regular, and timely product and service industry and product insights.
  • Ensure accurate capture and reporting of key data points for finance returns and regulatory returns within agreed timelines.
  • Champion customer obsession by timely analysis and monitoring of customer feedback to inform product/services journey and support refinements.
  • Ensure automated always-on key performance indicators.

Core Competencies, Knowledge, and Experience:

  • Customer Obsession:
    • Deepen team connection to our customers and communities.
    • Foster authentic relationships with customers and partners that build trust.
    • Explicitly take customer-centric decisions and take personal ownership to achieve results.
    • Simplify processes through digitalization and promote a digital mindset and digital-first customer experience.
    • Stay focused on the big priorities, know when to make meaningful trade-offs, and demonstrate brilliant execution.
  • Purpose:
    • Create an inspiring vision for your team to drive strategy and performance.
    • Show ambition and courage, empowering others to go beyond the plan.
    • Boldly challenge teams to reimagine how things are done.
    • Prompt new thinking and ideas by asking "what if" questions.
    • Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.
  • Innovation:
    • Create psychological safety so everyone can have an impact.
    • Fuel innovative ideas from others and test them to enable growth.
    • Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
    • Share your ongoing learning and personal purpose with others.
    • Learn fast from digital adoption, using learnings to drive simplicity, scale, and efficiency.
  • Collaboration:
    • Articulate your team's role in making our strategy happen, prioritizing and aligning resources with current and future needs.
    • Actively collaborate to break silos and hold your team accountable to do the same.
    • Develop others to make the most of their talents and coach them to take ownership to get things done.
    • Create an inclusive environment ensuring the safety and wellbeing of others.
    • Live our Purpose and demonstrate the highest standard of integrity.
  • Key Performance Indicators:
    • Timely and accurately reported performance numbers.
    • Define business cases and secure approval for rolling out of financially viable product and services.
    • Increase uptake and retention of our Financial Services products and services.
    • Consolidate the marketing research and data identifying key insights and business opportunities.
    • Work with Business Analytics CoE and Big Data Tribe to deliver automated dashboards and rich customer usage insights to design data-driven segmented propositions.
    • Responsible for squad revenue and P&L through an E2E plan of the product/service and Customer Life Cycle (revenue, ageing, control decline, reduce churn) aligned to the overall P&L KPIs for the tribe.
    • Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage/recharge behavior to design segment propositions to optimize revenue and profitability as per the tribe's mission.

Qualifications:

  • At least four (4) years' knowledge and experience in a relevant field in financial services and related sector.
  • Experience in strategy development and execution.
  • Demonstrated ability to analyze the financial services competitive environment through market trends, market intelligence, and providing insights for response to the findings.
  • Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
  • MBA or relevant Master's degree is an added advantage.
  • Superior business understanding, with the ability to leverage technology to solve consumer, business, and technical issues.
  • Experience in preparation of budgets, forecasts, and financial modeling.
  • Strong communication, stakeholder, and strategic partners acquisition skills.
  • Possess high professional and ethical standards.
  • Be a strategic thinker with an analytical mind.

  • Accounts/Commercial Assistants

    6 days ago

    Nairobi, Nairobi Area, Kenya SANA International Holding limited Full time

    We are seeking a highly skilled Accounts/Commercial Assistant to join our team in Water Supply Management, providing sustainable solutions to water service providers. SANA International Holding limited is a company established by Sustainable Aid in Africa International (SANA) as a Social Enterprise aimed at providing sustainable solutions to water service...

  • Commercial & Conveyancing Advocate

    1 week ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Seeking a skilled lawyer with expertise in Commercial and Conveyancing to enhance a law firm's client base and provide legal services in property and real estate. Emerge Egress Consulting A Management and Training Consulting established in 2017, specializing in HR Management training and team building services. Role DescriptionEnhance the firm's client base...

  • Assistant Commercial Finance Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya British American Tobacco (BAT) Full time

    Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously.Your key responsibilities will include:Revenue and Brands:Prepare...

  • Relationship Manager – Commercial Banking – Nairobi

    4 weeks ago

    Nairobi, Nairobi Area, Kenya DIB Bank Kenya Limited (DIBBKE) Full time

    DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.About JobDIB Bank Kenya Ltd is a financial institution with Head Office in Nairobi and branch network...

  • Customer/Shopper Marketing Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Haleon Full time

    Haleon plc is a British multinational consumer healthcare company with headquarters in Weybridge, Surrey. It is the largest consumer healthcare business in the world, with brands including Sensodyne toothpaste, Panadol and Advil painkillers and Centrum vitaminsKey Responsibilities Leads Customer Marketing to deliver excellent shopper campaigns that deliver...

  • Nairobi Station Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Skyward Express Full time

    Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.Minimum Requirements A degree in airline management or diploma in flight operations (a dispatch...

  • Technical Product Development Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Bata Full time

    Show Technical Development to Commercialization.10 years Experience.

  • Senior Manager Product- Fixed Broadband

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projectsReporting to the Tribe Lead/ HOD...

  • Brand Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya LOreal Full time

    For more than a century, L'Oréal has been involved in the adventure of beauty. The small company founded by Eugène Schueller in 1909 has become the number one cosmetics group in the world.YOUR FUTURE TEAMJoin our amazing Consumer Products Division where our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. We embrace...

  • Technical Delivery Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is a non-operating holding company that oversees KCB Kenya and regional units in several countries. The company is seeking a skilled professional to manage complex technical projects. **Job Summary** Manage technical projects from concept to closure, ensuring efficient use of resources and alignment with business goals. **Key...

  • Senior Product Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time

    Position: Senior Product ManagerLocation: Nairobi, KenyaType: Full-timeReporting to: Head of ProductAbout SunCulture, Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that solves the biggest...

  • Regional Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Antal International Full time

    Senior Sales ManagerAntal International is a global executive recruitment organisation with a strong presence in the chemicals industry.Job SummaryWe are seeking an experienced Senior Sales Manager to lead our sales team and drive business growth in the chemicals industry.Key Responsibilities:Develop and implement a comprehensive sales strategy to achieve...

  • Brand Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya LOreal Full time

    For more than a century, L'Oréal has been involved in the adventure of beauty. The small company founded by Eugène Schueller in 1909 has become the number one cosmetics group in the world.YOUR FUTURE TEAMJoin our amazing Professional Products Division where our mission is to bring professional beauty to all, by leveraging the expertise and creativity of...

  • National Road Logistics Sales Manager FO-V

    1 month ago

    Nairobi, Nairobi Area, Kenya Kuehne Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. Your Role You will have a dual role with the primary focus of developing business for the road logistics Business Unit. You will spend 50% of your time developing a predefined pipeline of up to 15+/- strategic...

  • NBK Corporate Banking, Business Development Manager, Structured Trade Finance

    2 weeks ago

    Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.Key...

  • Regional Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Antal International Full time

    Antal International is a global executive recruitment organisation with over 130 offices in more than 30 countries.Key Responsibilities:Sales Strategy and Execution:Develop and implement a comprehensive sales strategy to achieve regional sales targets and expand market share. Identify and pursue new business opportunities and partnerships within the...

  • Regional Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Antal International Full time

    Antal International is a global executive recruitment organisation with over 130 offices in more than 30 countries.Key Responsibilities:Sales Strategy and Execution:Develop and implement a comprehensive sales strategy to achieve regional sales targets and expand market share. Identify and pursue new business opportunities and partnerships within the...

  • Deputy Manager – Pension Administration

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Madison Group Limited Full time

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...

  • Deputy Manager – Business Development

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Madison Group Limited Full time

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...

  • Export Credit Agency Finance Officer

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Trade and Development Bank (TDB) Full time

    TDB, the oldest bank of Mongolia, prides itself for its leading position in the universal banking service provider, offering over 130 types of international standard banking products, professional and user friendly banking services.Job SummaryThis position is responsible for the structuring and execution of Export Credit Agency (ECA) supported equipment...