Front Office Executive
3 weeks ago
Responsibilities
- Greet and welcome guests at the hotel.
- Answer questions and address customer complaints
- Answer all incoming calls and redirect them or keep messages.
- Check, sort and forward emails.
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Market and Sell hotel services via social media and other marketing channels.
Requirements
- At least a diploma in business management or customer service.
- Prior experience in a similar role.
- Good negotiation skills.
- Good telephone etiquette and very professional.
- Passionate with customer service and marketing.
- Beautiful and outspoken.
- Quick at responding to customer queries.
- Excellent communication, interpersonal, leadership and conflict resolution skills.
- Self-driven with ownership mentality.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.
- Excellent multi-tasking and time-management skills.
- Proven sales record.
- Team player.
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