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Customer Service Representative at

3 months ago

Nairobi, Nairobi Area, Kenya Execafrica Recruitment Limited Full time

Execafrica Recruitment Limited was founded in 2019 with Recruitment Experts who have more than 15 years of combined experience in Recruitment, Executive Search, Headhunting and Manpower planning.


Reporting:
Immediately

Salary: 30,000 Ksh

Are you a dynamic self-driven individual, looking to make an impact in the FMCG industry in Customer Service field? This is your chance to grow with us, we are looking for CSR whose main roles will be to:
Roles and Responsibilities

Answering client/customer questions about company products
Receive sales orders from customers and share with respective sales representatives.
Collect customer feedback through surveys and bulk messages
Preparation of sales order and pro forma invoices.
Assist with daily stock reconciliation and financial reconciliation.
Participate in stock taking exercise when and as needed.
Receive visitors, answer telephones and transfer calls to the appropriate department or staff member.
Attend weekly sales team meeting and document minutes for the meeting.
Receive customer feedback and complaints, liaise with concerned departments, and follow up to ensure closure of the complaints.
Ensuring the reception area is manned all the time & Keep up to date customer database

JOB KNOWLEDGE/ SKILLS/ EXPERIENCE

Diploma in a Business-related course with 2 years' experience in the same field
KCSE mean grade of C plain with a D+ in Mathematics
Highly customer focused, with high level of interpersonal and communication skills
Ability to work under minimum supervision.
High degree of problem-solving skills, negotiation skills and customer centric attitude
Excellent records maintenance and reporting skills
Self-organized individual with numeracy skills, Proactive, flexible and resilient team player
High level of integrity and responsibility

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