Sales Customer Service Representative at

1 month ago

Nairobi, Nairobi Area, Kenya Lakhani General Suppliers Limited Full time
We are a family business based in Mombasa, Kenya established over 35 years ago. We specialise in supplying local and imported food, drinks and cleaning materials. We are committed to serving up the recipe for your success. We bring all the right ingredients so that you can create something special.
Summary
Position is based in Mombasa. The position is primarily office based.
Main Duties & Responsibilities

Providing knowledgeable answers to questions about product, pricing and availability.
Preparing customer sales orders for delivery, quotations and pricelists for customers.
Ensuring that customers are operating within the Company's approved credit limits.
Facilitating an exceptional customer experience and providing best service standard.
Managing customer complaints and communicating with Company supervisors.
Representing the Company positively and with enthusiasm.

Maintaining effective, friendly and professional communication skills with customers and staff by email and telephone in line with the Company's ethos.

Providing effective, professional and clear reporting in team meetings and by telephone to supervisors.

Flexible and able to handle other jobs as required from time to time, including (but not limited to) stock taking and other administrative work.

Providing high-level administrative support.

Requirements

3 years' relevant experience in sales with FMCG products.
Fluent in written English and having strong verbal communication skills.
Excellent Microsoft Office skills, in particular Word, Outlook and Excel.
Diploma or degree educated (desirable).
Organised and capable of paying attention to detail.
Experience with SAP Business One (desirable).
Self-driven, flexible and capable to work both as part of a team and independently.

Qualities

Customer-service focused.
Able to learn and develop independently.
Having a positive mindset.
Presentable.
Organised and capable of paying attention to detail.
Self-driven, flexible and capable to work both as part of a team and independently.
Able to work well as a team
Able to listen to and understand customers' requirements.

Experience

At least 3 years relevant sales experience handling FMCG products.

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