Tour Consultant
3 weeks ago
ABOUT THE COMPANY
We are a destination management company offers luxury customized vacations for travelers. Whether you are a family, couple, group or solo travelers, we tailor vacations to meet your needs. We spend time getting to know our clients to understand their interests, so you can be sure to have an exceptional trip.
JOB SUMMARY
About the role:The Travel Consultant will be responsible for the planning, development, promotion, administration and implementation of tourism products.The Travel Consultant will devise, arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements.The Travel Consultant will provide customers with advice about where to travel as well as the best means of reaching such destinations or may suggest an escorted tour or can help to devise a complex tailor- made itinerary, which will allow the separate elements of the clients trip to fit together.Qualifications:A university degree or college diploma in travel and hospitality is mandatory.Previous management and tourism experience with knowledge of relevant destinations, attractionsMinimum 2 years experience in the tours & travel industry.Excellent written and spoken English.Attention to detail is critical.Good with figures.Proficient in Word and Excel.Excellent customer service skills.Excellent communication and interpersonal skills.A demonstrable interest in travel and outdoors.Research skills.Project management skills (project management certification is an added advantage).Knowledge of a second language is an asset.
RESPONSIBILITIES
Responding to customer enquiries about tours (on the phone and in writing).Computing costs for customized tours.Booking external service providers – drivers, hotels and guides.Being the primary point of contact with customers when they are in Kenya, which means being on callto deal with issues outside normal office hours.Assist with business development and creating new trips and tour itineraries.Develop custom tours in response to customer enquiries.Help to create new tours to increase our portfolio of tours.Following up on potential leads by phone or email and closing sales.Staff will be expected to be flexible and help out with anything else that needs doing to ensure the success of the business.
REQUIRED SKILLS
Receiving and welcoming guests, E-mail and internet, Marketing, Customer service, Customer relations, Travel planning and reservations (leisure, business)
REQUIRED EDUCATION
Bachelor's degree
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