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Travel Consultant at Workforce Africa
4 months ago
Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent.
JOB BRIEF:
We are looking for a Travel Consultant with great enthusiasm for traveling. He\she will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
ACCOUNTABILITIES & RESPONSIBILITIES:
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients specifications and wishes and suggest suitable travel packages or services
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
Collect deposits and balances
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns
Attend conferences to maintain familiarity with tourism trends
Create and update electronic records of clients
Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets
SKILLS & KNOWLEDGE
Educational Qualifications:
Diploma/Graduate/ Tourism Graduate Preferred.
Candidates who are enthusiastic with good communication skills.
Total Years of Experience:
2+ years of relevant experience
Functional Skills
Experience within the Tourism Industry
Proficiency in English; knowledge of additional languages is an advantage
Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
Exemplary sales skills and customer oriented approach
Extensive experience in the travel industry and good geographical knowledge.
Behavioural Skills
Self-motivated and able to work on own initiative
Confident and mature approach to dealing with people
Good negotiation skills
