Direct Sales Executive

1 week ago

Nairobi, Nairobi Area, Kenya I&M Bank Full time

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE).

The bank possesses a rich heritage in banking.

Job Summary:


The Direct Sales Executive (DSE) - Card Business will be responsible for acquiring new-to-bank card clients, cross-selling to existing card clients, and ensuring compliance with all necessary documentation and regulations.

Reporting directly to the card sales manager, the DSE will play a pivotal role in driving the growth of card products (credit cards, debit cards, and prepaid cards) within the bank.


Key Responsibilities:
Corporate & Business banking credit card sales

Prospect for credit card sales from corporate and business banking customers
Product training; for customers and internal staff
Supporting corporate and business banking RMs in driving credit card sales
End to end support and resolution of customer issues
Ensure compliance with bank and regulatory requirements for card sales.

New-To-Bank Card Client Acquisition:
Actively prospect and approach potential customers to promote card products offered by the bank.
Conduct cold calls, door-to-door visits, and participate in marketing events to generate leads and acquire new card clients.
Educate potential customers on the features, benefits, terms, and conditions of card products to facilitate informed decision-making.

Cross-Selling to Existing Card Clients:
Identify opportunities to cross-sell additional card products and banking services to existing cardholders.
Build and maintain strong relationships with existing card clients to understand their needs and offer appropriate solutions.

Customer Documentation and Compliance:
Collect and submit all required customer documentation for onboarding new card clients, ensuring completeness and accuracy.

Provide necessary declarations and disclosures to customers in accordance with I&M Bank's policies, procedures, and regulatory guidelines set forth by the Central Bank of Kenya.


Sales Targets and Reporting:
Meet or exceed sales targets set by the card sales manager through effective sales techniques and relationship building.
Maintain accurate records of sales activities, customer interactions, and pipeline management for reporting purposes.

Customer Service and Relationship Management:

Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive customer experience throughout the sales process.

Build and maintain strong relationships with customers to foster loyalty and encourage repeat business.

Qualifications and Skills:
Bachelor's degree in business administration, Marketing, Finance, or related field.
Proven experience in sales, preferably in the banking or financial services industry.
Strong understanding of card products (credit cards, debit cards, prepaid cards) and banking services.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Knowledge of regulatory requirements related to customer onboarding and documentation.
Results-oriented with a track record of achieving sales targets.
Proficiency in Microsoft Office Suite and CRM software.

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