Sales & Customer Management Business Analyst

6 days ago

Nairobi, Nairobi Area, Kenya Tetra Pak Full time

Job Summary

Are you a professional keen on supporting data-driven decisions, have a good business mindset, and interest in simplifying complex data into easy-to-understand evaluations for teams across the globe, then you should apply for this.

We are looking for a Sales & Customer Management Business Analyst for the Sales & Customer Management team within Market Operations. Your key focus is to collect, clean, analyse and interpret data sets in order to provide relevant business insights or solve data challenges within the Sales & Customer Management domain.
You will work with data coming from Lead & Opportunity Management, Value Selling VS, Customer Experience CX and Account Management. Aim is to support the relevant global teams and markets, by identifying and updating data gaps, execute qualitative reviews, interpret data to recognize trends that provide business insights to the various teams. You will be presenting your findings by putting together visualizations like charts and graphs or reports in e.g. MS Excel or PowerBi.
In this role, you will report to the Sales & Customer Management CoE Manager. The location is EMEA region and requires to provide support across different time zones on need basis.

What you will do

  • You are committed to transforming data into readable, goal-oriented reports that support the relevant processes and strategic ambitions.
  • Identify the needs to provide teams and stakeholders with actionable insights and analysis reports based on numerous data sources to support decision making efforts.
  • Develop solutions to easily identify, cleansing and updating data gaps, to assure relevant data is available for further analysis.
  • Build, maintain and analyse automated dataset dashboards to obtain meaning full information which can be partly customised by end-users.

We believe you have

  • A Pro-active approach, Can-Do mentality and are adaptable to changing situations and different cultures.
  • Experience in different type of technologies to collect, organise and interpret data coming from various sources like Salesforce CRM, Qualtrics CX and Customer Value Tool CVT used for Value selling.
  • Strong skills in analytics, problem solving and math, to support you in interpreting data and translate these into meaningful business insights.
  • Team building skills and maintaining successful relations with stakeholders comes natural to you and you know how to get things done, both through formal channels and the informal network.
  • A relevant level of business understanding and have a couple of years working experience in data analytics combined with sales and customer management environment.
  • An interest in IA technology and its application in Sales & Customer management and follow actively the developments to propose potential usage to the relevant teams.

To succeed in this position, you need to be passionate, result driven, analytical and structured. You have an ability to identify what is required in a dynamic environment and prioritise activities. We believe you are a team player, who enjoys working in an international environment a strong presenter and are fluent in speech and writing in English.

You have excellent communication skills, have a proven ability to develop effective relationships and gain credibility on all levels in an international organisation. You are open minded, able to listen to your stakeholders, and show a high level of customer orientation. You are strong in analytics along with the drive for productivity with a strong service mindset.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

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