Client Services and Health Records Officer at

3 weeks ago

Nairobi, Nairobi Area, Kenya Halisi Family Hospital Full time
Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county.
Role Summary

The role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients, visitors, and information within the framework of medical and administrative processes in the Hospital.

Key Duties and Responsibilities

Welcome and guide patients and visitors to achieve and sustain smooth flow of patient traffic in all departments.
Accurately register patients into the hospital systems ensuring proper documentation and data quality.
Create, store, and retrieve patient files (including electronic files) while maintaining confidentiality.
Coordinate with all departments for proper billing and health records of patients.
Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.

Ensure accurate claim submissions by screening patient's eligibility and scope of medical cover and adhering to insurances/corporates contractual requirements on pre-authorizations, admissions, discharges, etc.

Reconcile daily revenue collections ensuring accuracy and completeness.
Follow up with patients and insurances/corporates when payment lapses occur.
Receive and direct or respond to telephone calls in a professional manner.
Appropriately handle received deliveries and correspondence i.e. incoming emails and post.
Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.

Book patient appointments - coordinate with the relevant specialist ensuring patients attend the right clinic, at the right time and the specialist is available to serve them.

Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
Perform any other duties as may be assigned by the Supervisor from time to time.

Requirements
Competencies Required

Excellent customer service skills, empathetic to patients of all ages.
Effective communication skills - listening, oral and written.
Highly ethical, has integrity and observes confidentiality.
Attention to detail.
Confident, persistent, and assertive.
Ability to multi-task, cope under pressure and work with minimum supervision.
Highly organized with good time management skills.
Analytical, problem solving, and conflict resolution skills.
A team player with good people management skills.

Qualifications and Experience

Degree in Business Administration or Communication from a recognized institution; or
Degree in Health Records and Information Management and registered by the Association of Medical Records Officers (Kenya).
Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
At least three (3) years' experience in a similar position, preferably in a busy urban hospital setting.
Good working knowledge of MS Office Suite (Excel, Word, PowerPoint, and Outlook) and Internet.

  • Health Records

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Equip Africa Institute Full time

    Equip Africa Institute is a TVET accredited institution committed to competence, innovation and excellence. The Institute offers high quality competence-based diploma and certificate programs in various disciplinesREF:EAI/REC/HRO/ Duties and Responsibilities; Plan, prepare and teach the units assigned, as outlined in the course outline in line with the...

  • Assistant Health Records

    7 days ago

    Nairobi, Nairobi Area, Kenya Mombasa County Public Service Board Full time

    Mombasa County is one of the 47 Counties of Kenya. Its capital and the only city in the county is Mombasa. Initially it was one of the former Districts of Kenya but in 2013 it was reconstituted as a county, on the same boundaries. It is the smallest county in Kenya, covering an area of 229.7 km2 excluding 65 km2 of water mass.Duties and Responsibilities ...

  • Client Service Managers at

    1 month ago

    Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role...

  • Client Services Assistant Internship at

    1 month ago

    Nairobi, Nairobi Area, Kenya Cytonn Investments Full time

    Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African...

  • Assistant Health Records and Information Management Officer III

    1 month ago

    Nairobi, Nairobi Area, Kenya County Government of Nyeri Full time

    Welcome to Nyeri County. A leading giant in food production and a key player for the central tourism circuit.Duties and Responsibilities Receiving and documenting patients at hospital reception; Registering and booking appointments for patients to clinics and consultants; Storing and retrieving medical records documents; Preparing clinics; Updating bed...

  • Sales & Customer Success Executive (Health Sector) at

    1 month ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya.Job Summary IRES is looking for a Sales and Customer Success Executive to work for Apollina Healthcare Resource Group (AHRG). The ideal candidate will be responsible for driving sales growth, establishing strong client...

  • Mat/Mental Health Specialist at The Center for International Health, Education and Biosecurity

    1 month ago

    Nairobi, Nairobi Area, Kenya The Center for International Health, Education and Biosecurity (CIHEB) Full time

    Ciheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat infectious and non-communicable diseases in resource-limited regions of the...

  • Senior Records Management Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Kenya Marine and Fisheries Research Institute Full time

    ABOUT THE COMPANYKenya Marine and Fisheries Research Institute is empowered to carry out research in Marine and Freshwater fisheries, Aquatic biology, Aquaculture, Environmental Chemistry, Ecological, Geological and Hydrological studies, as well as Chemical and Physical Oceanography.JOB SUMMARYRequirements for Appointment/Person SpecificationsFor appointment...

  • Strategic/Health Information Management and Risk Assessment Officer, NOB

    2 days ago

    Nairobi, Nairobi Area, Kenya World Health Organization Full time

    ABOUT THE COMPANYOur goal is to build a better, healthier future for people all over the world. Working through offices in more than 150 countries, WHO staff work side by side with governments and other partners to ensure the highest attainable level of health for all people.JOB SUMMARYREQUIRED QUALIFICATIONSEducationEssential: First university degree in...

  • Public Health Officer-NOA

    15 hours ago

    Nairobi, Nairobi Area, Kenya World Health Organization (WHO) Full time

    The World Health Organization is a specialized agency of the United Nations dedicated to international public health. Established on 7 April 1948 in Geneva, Switzerland.Duties:Assess threats to human life and health, health infrastructure, and support systems.Collaborate with national authorities and health partners for public health response.Provide...

  • Procurement and Administration Officer at Christian Health Association of Kenya

    1 month ago

    Nairobi, Nairobi Area, Kenya Christian Health Association of Kenya (CHAK) Full time

    CHAK's constitution provides for membership to Protestant churches' health facilities and community-based health programmes provided their services are not for profit. Mission To facilitate member health units in their provision of quality healthcare services through advocacy, health systems strengthening, networking and innovative health programmeJob...

  • Health Records and Information Management Assistant III

    1 month ago

    Nairobi, Nairobi Area, Kenya County Government of Nyeri Full time

    Welcome to Nyeri County. A leading giant in food production and a key player for the central tourism circuit.Duties and Responsibilities Receiving and documenting patients at hospital reception; Registering and booking appointments for patients to clinics and consultants; Storing and retrieving medical records documents; preparing clinics; Updating bed...

  • Medical Records in Charge

    1 month ago

    Nairobi, Nairobi Area, Kenya The Nairobi Women's Hospital Full time

    The Nairobi Women's Hospital is a hospital in Nairobi, Kenya. The hospital was founded in 2001 by Dr. Sam Thenya and is the first of its kind in the East and Central Africa region. Even if it specialised in Obstetrics and Gynecology services, the hospital is equipped and staffed to handle all general medical and surgical conditions.SummaryBased in our...

  • Training Reservations Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • DREAMS Data Officer at Centre for Health Solutions

    1 month ago

    Nairobi, Nairobi Area, Kenya Centre for Health Solutions - Kenya (CHS) Full time

    Centre for Health Solutions - Kenya (CHS) is a local, not-for-profit organisation. We understand the local context, make use of local expertise and strategic partnerships to ensure we implement evidence-informed solutions and interventions to address existing and emerging public health concerns.CHS/HR/STP/DDO/005/202Overall Job FunctionTo oversee data...

  • Procurement Officer at World Health Organization

    1 month ago

    Nairobi, Nairobi Area, Kenya World Health Organization (WHO) Full time

    The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.DutiesProcurement Advises the Head of WHO Country Office (WR) for an informed decision making on procurement transactions. Coordinates the preparation and...

  • Community Oral Health Official at

    1 month ago

    Nairobi, Nairobi Area, Kenya Caremax Health Full time

    CAREMAX Health is a US-Diaspora initiative and your "one-stop-shop out-patient facility" that offers a wide range of services aimed at meeting your needs in a holistic mannerDuties and Responsibilities:Prepares treatment room for patient by following prescribed procedures and protocols. Screening patients, reviewing a patient's oral health history and...

  • GBV/Paralegal Officer at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya The Center for International Health, Education and Biosecurity (CIHEB) Full time

    Ciheb is an international health, education, and research center founded by the Institute of Human Virology within the University of Maryland, Baltimore's School of Medicine. The center is comprised of a network of international experts who work with local stakeholders to combat infectious and non-communicable diseases in resource-limited regions of the...

  • Public Health Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya County Government of Nyeri Full time

    Welcome to Nyeri County. A leading giant in food production and a key player for the central tourism circuit.Duties and Responsibilities. Identifying environmental health issues at the community level; Compiling and maintaining up-to-date records of services rendered; Assessing the health needs of the community; Implementing sanitation and hygiene standards...

  • Public Health Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya World Health Organization (WHO) Full time

    The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.Summary Of Assigned DutiesThe incumbent will lead and manage all aspects of the communicable and noncommunicable disease programme in the country, while...