Senior Key Account Manager at

4 weeks ago

Nairobi, Nairobi Area, Kenya Aza Finance Full time

AZA is an established provider of currency trading solutions which accelerate global access to frontier markets through an innovative infrastructure.

By leveraging cutting edge technology in our flagship products, TransferZero and BFX, AZA is able to significantly lower the cost and increase the speed of business payments to and from frontier markets.

Job Summary

As the Senior Key Account Manager, you will be responsible for assisting the Head of Key Accounts in managing Key Accounts.

You'll strengthen existing client relationships and provide excellent Account Management to Key Accounts.

You will also work closely with the client onboarding and other internal stakeholders to ensure clients get onboarded and integrated in a timely manner.

You will also ensure that Key clients get World Class service after the deal is won.

You'll use data to improve client retention, upsell, cross sell and the overall customer experience. You're at the centre of AZA's key customer's growth.

This is an exciting opportunity to help take Africa's leading digital FX company to the next level.

You are the point of contact for existing customers that are looking to upsell, cross sell and grow in volumes.

We're looking for an empathetic individual, with the relevant experience, to build the vision for excellent standards in client relationship management, and to uphold the customer-centric culture at AZA.

Requirements

Minimum of 5 years' experience in a customer facing role with a strong idea of what best-in Account Management involves
Exceptional communicator (written and oral) with strong interpersonal skills
Advanced MS Office, Google Suite Tools and CRM skills along with the willingness and ability to become familiar with company-specific tools/software
Ability to build, foster and maintain positive professional relationships
Devotion to high-quality customer service with an outgoing, positive attitude
Strong organizational skills ensuring you're on top of every follow up and nothing falls through the cracks
You're highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations
Problem-solving and conflict resolution capabilities
You're persevering and willing to roll up your sleeves to do whatever needs to be done
Ability to wear many hats and the poise to navigate the fast-paced ambiguity of our growing company
Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
Bachelor's Degree

Responsibilities

Work closely with the onboarding team to ensure key clients are onboarded in timely manner
Work closely with the Onboarding, Product and Engineering teams to ensure clients get integrated in a timely manner
Develop Strong relationship with Key Accounts to enable upsell and cross sell opportunities
Assist the trading team in ensuring key client retention, upsell, cross sell and growth of existing key customers
Make data driven decisions on client retention, upsell, cross sell and resource allocation
Collaborate with other internal stakeholders: Compliance, Finance, Treasury and Infrastructure to optimize and align on the revenue growth strategy

Be the point of Contact for clients when the head of Key Accounts and Head of Global Partnerships is out of office/ if required to do so.

Activities

Keep Salesforce tool up to date with all the relevant client information
Maintain excellent client retention, upsell and cross sell processes by clearly updating Salesforce to identify correct statuses for the deals
Follow up with internal stakeholders on delayed payments and ensuring the clients is fully updated on progress
Present data and recommendations to internal stakeholders to aid in impactful business decisions and adapting tactics that drive growth within the existing key client segments
Escalate relevant issues/outages to the appropriate internal teams (such as bank delays to the Partnerships team)

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