Digital and E-Channels Officer at

4 weeks ago

Nairobi, Nairobi Area, Kenya Madison Group Limited Full time
Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited.

Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc and Kenya Commercial Insurance Corporation.

Key Responsibilities

Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.

Achieve revenue targets, profitability and growth as per agreed budgets
Digital and E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with the company's channel strategy
Support product sales teams with various sales drives, campaigns, events and staff trainings on new and existing solutions
Monitor, identify and mitigate the channel's related risks in conjunction with supporting units such as underwriting, claims, ICT and compliance
Manage resolution of systems related problems to the digital and electronic channel systems within stipulated timelines

Requirements
Knowledge & Experience

At least 2 years work experience in financial or related field.
Experience in customer service, digital and e-channels and digital marketing
Exposure to digital channels processes and procedures is a MUST

Academic and Professional Qualifications required

A Bachelor's degree from a recognized University ( IT / Marketing is added advantage)
Experience in IT/Project Management is an added advantage
Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc

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