Digital Channels Officer at

4 weeks ago

Nairobi, Nairobi Area, Kenya Credit Bank Full time

Our history dates back to 1986 when we were incorporated under the brand name, Credit Kenya Limited and commenced operations the same year as a financial institution.

Later in 1995, we upgraded to a fully-fledged commercial bank and changed our brand name to Credit Bank Limited (CBL).

The Bank currently has sixteen branches dotted across the country

Main Duties:
Digital channels uptime management on mobile banking, ATMs Open Banking, and others.
Support issues resolution and systems troubleshooting.
Uptime management and monitoring of systems and transactions.
Configuration of channels for optimal performance
Digital channels systems installations, administration, and upgrades.
Manage all channels integration points on middleware and core banking system.

Identification, assessment, and implementation of products on alternative channels to expand the organization's reach and improve customer interactions, this includes Mobile, Internet banking, ATMs and Open Banking.

Technology Integration; ensure seamless integration of digital channels across all supporting technologies such as databases, middleware, and core banking.

Manage multiple Apps, administration of integration technologies, application servers and web application servers.

Collaborate with the IT and technology teams to ensure smooth integration of alternative channels with existing systems and infrastructure.

Monitor digital channels performance and identify areas for optimization to support business needs.
Continuously review customer feedback and develop strategies to improve customer Experience.

Channel Performance Analysis:
Analyze data and performance metrics of alternative channels to measure their effectiveness.
Ensure that all alternative channels comply with regulatory requirements, security standards, and data protection policies. Implement necessary controls and measures to mitigate potential risks and vulnerabilities.
Support third party applications interfacing with digital channels.

Minimum qualification and experience required:
Minimum of a bachelor's degree in information technology or equivalent (with an MSC in IT or its equivalent)
ITIL certification
API Management is an added advantage.
A minimum of three (3) years skilled experience in management of digital channels.
Experience in systems support and troubleshooting.
Hands-on experience with software installations, administration, and upgrade.
Experience with security controls on software systems.
Experience in banking industry a plus.

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