Digital Channels Tech Lead

4 weeks ago

Nairobi, Nairobi Area, Kenya SAFARICOM Full time

ABOUT THE COMPANY

Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.

JOB SUMMARY

QUALIFICATIONSBachelor's degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s). At least Five (5) to Seven (7) years' knowledge and experience in the relevant field. Extensive experience in Digital Marketing, UX Design, Content Management Systems, and Data Analysis.Extensive experience in Tech strategic planning, IT delivery, organization design and development. Solid technical background, with hands-on experience in automated; agile environments delivering infrastructure; monitoring and tooling. Possess high professional and ethical standards. Be a strategic thinker with an analytical mind.

RESPONSIBILITIES

Digital Channels StrategyDevelop and execute a comprehensive digital channels strategy aligned with organizational goals and user needs. This involves identifying target audiences, defining channel objectives, and prioritizing initiatives to improve digital engagement and drive business outcomes. Channel Development and EnhancementLead the development, enhancement, and optimization of digital channels, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.Collaborate with cross-functional teams to define requirements, design user interfaces, and implement features that enhance usability and functionality. User Experience (UX) Design Ensure that digital channels provide intuitive, seamless, and engaging user experiences. Work closely with UX/UI designers to conduct user research, create wireframes and prototypes, and iterate designs based on user feedback and usability testing. Content ManagementOversee the creation, curation, and management of digital content across various channels. Develop content strategies, maintain editorial calendars, and ensure consistency in messaging, branding, and tone across all digital touchpoints. Technology Integration and Platform Management Collaborate with IT teams to integrate digital channels with backend systems, databases, and third-party platforms. Select, implement, and manage digital channel management platforms, content management systems (CMS), customer relationship management (CRM) systems, and marketing automation tools. Performance Monitoring and AnalyticsDefine key performance indicators (KPIs) and metrics to measure the effectiveness and performance of digital channels. Utilize analytics tools and data analysis techniques to track user engagement, conversion rates, customer behavior, and other relevant metrics.Generate reports, analyze trends, and identify opportunities for optimization and improvement. Optimization and TestingConduct A/B testing, multivariate testing, and usability testing to optimize digital channels for maximum effectiveness and user satisfaction. Iterate designs, features, and content based on test results and user feedback to continuously improve performance and user experience. Compliance and SecurityEnsure that digital channels comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management. Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks. Stakeholder Management and Collaboration Collaborate with internal stakeholders, including marketing, sales, customer service, IT, and business units, to align digital channel initiatives with organizational objectives and priorities.Communicate progress, share insights, and solicit feedback to foster collaboration and support cross-functional alignment. Continuous Improvement and Innovation Stay abreast of emerging trends, technologies, and best practices in digital marketing, user experience design, and technology platforms. Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in digital channel delivery.IT Operations and Support Responsible for managing operations and service uptime of all platforms within Retail, Franchise and Field Responsible for N-1 patch management for Apps, Portals and ChatBotsResponsible for setting up SRE processes within the Digital Channels domain

REQUIRED SKILLS

Software architecture, Testing and debugging, User experience (UX and UI) design, Digital content development and editing (social media, blogs, etc.), Database query languages (SQL, others)

REQUIRED EDUCATION

Bachelor's degree

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