Front Desk Agent

5 days ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Front Desk Agent Job Description

As a pioneer in responsible hospitality, the Accor Group offers a unique opportunity to join a global network of over 5,600 hotels and 10,000 restaurants in 110 countries.

You will become a Heartist, providing exceptional service to guests and creating unforgettable experiences.

Key Responsibilities:

  • Offer professional, friendly, and engaging service to guests
  • Handle guest requests promptly and efficiently
  • Welcome, check-in, and check-out guests
  • Provide exceptional service, including greeting, responding to requests, and settling accounts
  • Take the initiative to add a personalized experience
  • Promote hotel facilities and enhance guest stay through up-selling
  • Assist guests with hotel facilities and amenities
  • Efficiently handle guest queries and requests
  • Ensure guest services desk is stocked and supplied at all times
  • Follow safety and sanitation policies

Requirements:

  • Fluency in English (additional languages are an asset)
  • Ability to multitask in a dynamic environment
  • Excellent written and verbal communication skills
  • Strong organisational and leadership abilities
  • Proficiency in Microsoft Windows programs
  • Previous work experience in hospitality or customer service
  • Ability to create unforgettable impressions by surpassing guest expectations

About the Accor Group:

Pioneers in the art of responsible hospitality, the Accor Group gathers more than 45 brands and 5,600 hotels in 110 countries. We share a common ambition: to keep innovating and challenging the status-quo.


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