Center Operations Manager

1 month ago

Nairobi, Nairobi Area, Kenya Africa Healthcare Network Full time

Africa Healthcare Network has established the first and largest dialysis chain across Sub-Saharan Africa, providing high-quality, life-saving dialysis at affordable cost.

About the job
This role will be responsible for overseeing inventory management and billing for several dialysis services within a region/s.
Responsibilities

  • Perform daily checks of NHIF forms and receipts
Reconcile all the bills and prepare billing report for Regional Operations Manager/ Director.
Oversee the installation, inspection and validation of billing systems and other operating software necessary for center-level activities.
Work with hospitals to resolve rejections from NHIF and any other billing issues
Support regional management to formulate and implement ways through which the company can get feedback from patients, ensuring that their clinical and personal concerns are addressed
Participate in the recruitment, onboarding, training and evaluation of Center Heads and Center Administrators.
Work with the Regional Operations Director to approve overtime for all Center Leads

Participate in development of protocols for different tasks under the center operations docket and emphasize on upholding these protocols e.g.

inventory counts and billing
Work with regional management to ensure positive patient outcomes throughout all the centers
Follow up with center teams to ensure inventory check is carried out as per schedule
Check the order level tracker and inventory usage calculator for discrepancies and follow up to ensure adjustments are made accordingly

Qualifications

Bachelor's degree and at least two years' experience in a Hospital Set up.
Proficiency in MS Office applications
Attention to detail
Ability to work under minimum supervision
Able to collect, read and interpret data - assessing for errors, trends etc.
Passion for AHN's Mission

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