See more Collapse

Sacco Customer Care Agent at

2 months ago

Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act.

The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.

CUSTOMER CARE AGENT (

REF:
CCA/04/24)

Job Purpose:


The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitability and upholding world-class service.

Reporting to the HR and Administration Officer.

Job Type:
Contract – Two (2) Years
Main Duties and Responsibilities

Updates the Member complaints register daily to reflect the nature of the complaint and resolution provided;
Respond to Member queries and complaints, through telephone, email, and WhatsApp;
Interacting with the Members to provide them with relevant system-related information to address inquiries regarding and or emanating from system-related products and services;
Receiving walk-in clients;
Resolving product or service-related problems and handling of Member complaints in accordance with the SACCO's guidelines and policies;
Collecting customer information and analyzing customer needs;
Doing weekly, monthly, and annual reports to the supervisor regarding customer service;
Handling clerical tasks and any other duties that may be assigned from time to time.

Qualifications & Experience
For appointment to this grade, the employee must have;

Degree in Public relations, Communication or Business Management from a recognized university.
A diploma in cooperative management is an added advantage.
Experience working with an ERP Software.
Must be able to work in a fast-paced environment.

A minimum of two years of progressive working experience in customer service, marketing or administrative function in a related organization (SACCO).

Excellent oral communication skills are required to speak effectively and with diplomacy to Members.

We have other current jobs related to this field that you can find below

  • Customer Relations Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Safaricom Sacco Ltd. Full time

    Safaricom Sacco Ltd was founded in May 2001 to provide members with the opportunity to access credit and savings to develop and improve their economic and social status. The initial membership was 222 members all from the Parent Company - Safaricom Ltd. In 2011, Safaricom Sacco Ltd revised its By-Laws to open the common bond to include Employees from related...

  • Customer Care Intern at

    1 week ago

    Nairobi, Nairobi Area, Kenya Shirika Sacco Society Limited Full time

    Shirika Sacco Society Limited was registered on 24th April, 1969. At the time it's members came from the Ministry of Co-operative Development (which is the parent ministry), although we have since widened our scope to include all other government ministries, all cooperative related organizations, and other reputable public organizations.Minimum Qualification...

  • Sacco Customer Service Officer at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.Customer Service Officer (REF:CSO/06/24)SummaryThe Officer will be responsible for management of...

  • Sacco Customer Service Officer at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.Customer Service Officer (REF:CSO/06/24)SummaryThe Officer will be responsible for management of...

  • Customer Care Intern

    1 week ago

    Nairobi, Nairobi Area, Kenya Shirika Sacco Society Limited Full time

    ABOUT THE COMPANYShirika Sacco Society Limited was registered on 24th April, 1969. At the time it's members came from the Ministry of Co-operative Development (which is the parent ministry) although we have since widened our scope to include all other government ministries, all cooperative related organizations, and other reputable public organizations. Our...

  • Customer Care Escalation Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya BURN Manufacturing Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstovesAbout the roleBURN is looking for an exceptional, efficient A...

  • Sacco Customer Service Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank Full time

    ABOUT THE COMPANYThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank's...

  • Sacco Customer Service Officer

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank Full time

    ABOUT THE COMPANYThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank's...

  • Customer Care Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Securex Full time

    With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region.Job SummaryAre you a natural problem-solver with exceptional communication skills? Do...

  • Customer Care Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Nairobi. About SecurexHISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength...

  • Customer Care Agent

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Nairobi. About SecurexHISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength...

  • Customer Care Training Officer

    3 days ago

    Nairobi, Nairobi Area, Kenya M-KOPA Full time

    ABOUT THE COMPANYAt M-KOPA, our aim is to increase access to life-improving technologies at a huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan...

  • Customer Relationship Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Shirika Sacco Society Limited Full time

    ABOUT THE COMPANYShirika Sacco Society Limited was registered on 24th April, 1969. At the time it's members came from the Ministry of Co-operative Development (which is the parent ministry) although we have since widened our scope to include all other government ministries, all cooperative related organizations, and other reputable public organizations. Our...

  • Sacco Chief Executive Officer at

    1 week ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.Job Purpose The job holder shall provide day-to-day leadership, management and vision necessary...

  • Sacco Marketing

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965(REF NO:MBDO/04/24)Job Purpose:To drive the marketing and business development Strategies of the...

  • Sacco Marketing

    1 month ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965(REF NO:MBDO/04/24)Job Purpose:To drive the marketing and business development Strategies of the...

  • Tellers - 3 Posts

    2 weeks ago

    Nairobi, Nairobi Area, Kenya YETU SACCO Full time

    JOB SUMMARYQUALIFICATIONS AND EXPERIENCEHolder of a Degree in Banking/Business Administration or equivalent;Experience in a Sacco environment is an added advantage;Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both Members and employees;Strong communication & organizational skills and mathematical...

  • Customer Relationship Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Shirika Sacco Society Limited Full time

    Shirika Sacco Society Limited was registered on 24th April, 1969. At the time it's members came from the Ministry of Co-operative Development (which is the parent ministry), although we have since widened our scope to include all other government ministries, all cooperative related organizations, and other reputable public organizations.Minimum...

  • Customer Care Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Securex Agencies (K) LTD Full time

    ABOUT THE COMPANYSecurex is the leading regional security provider for technology-driven security solutions across East Africa. Founded and headquartered in Kenya in 1970, the company has grown in stature and now has offices across Kenya, Uganda and Tanzania. Having started as a family business, the company is built on strong family values demonstrated by...

  • Customer Care Centre Agent-Portfolio Management

    1 week ago

    Nairobi, Nairobi Area, Kenya Schneider Electric Full time

    Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable.Duties & Responsibilities Preferred & backup agents for Top...