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Customer Care Agent at
1 month ago
With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region.
Job SummaryAre you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency.
The candidate should be customer-obsessed, proactive and solution-oriented.Duties and Responsibilities
Handle Customer engagements via various platforms
Provide accurate and timely information while ensuring exceptional customer service.
Troubleshoot and resolve Customer issues, aiming for first-time resolution.
Collaborate with other internal departments to ensure Customer satisfaction.
Minimum Requirements and Competencies
At least 2 years' experience working in a busy Customer-centric position.
Degree in business administration or related field.
Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
Customer-obsession in terms of being empathetic, proactive, problem-solving.
Excellent written and verbal communication skills.
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