Retail General Manger at

1 month ago

Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time
Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services.

Role Objective

Our client is a rapidly growing outlet with branches in Nairobi and is hiring for a retail general manager who is versatile and has strong business acumen skills.

Core Duties and Responsibilities

Responsible for the smooth, efficient, and profitable operation of the retail stores while protecting company assets and resources.
Completes performance appraisals and assists with interviewing, selection, training, staffing, promotions, coaching, and discipline of employees as needed.
Responsible for the strategic direction and leadership of all Retail sales activities.
Responsible for executing strategy, building talent and operational excellence in all the stores.
Responsible for general management, inventory management which includes loss prevention, sales training and workforce management.
To ensure smooth operations of supply chain as a key responsibility; optimal stocking and consistency in supply.
To plan and implement promotions by ensuring optimum use of budgetary allocations and maximizing benefits through sales.
To analyze and use customer feedback and ensure a consistent, quality store experience for customers across all stores.
Canvas the local market to stay informed on market trends, demographics and economy.
Lead and be part of the decision making team to determine future strategic direction of retail business.

Maintain high standards in all aspects of the retail's appearance, operation, risk management and safety at all times including, conducting and documenting monthly property inspections.

Work with media and marketing agencies to execute cost-effective, profit-enhancing marketing and consumer marketing programs.
Understands the complexity of external and internal customer relationships actively identifies concerns and creates counter measures.
Evaluates competitors from the customer's perspective to identify how / where to differentiate to gain market share.

Responsible for building and maintaining a high performing team in the Retail business through acquisition and development of talent at all levels.

Responsibilities
Key Competencies

Strong Business Acumen Skills
Flexibility
High Integrity and Transparency
Effective Communication and People skills
Ability to build a cohesive team by utilizing proven motivational, coaching and mentoring techniques

Job Specifications and Qualifications

Bachelor's Degree in Business Administration, Retail Management, Operations Management
At least 5 years demonstrated experience Retail Business.
Familiarity with work order management software tool
Strong literacy in Microsoft Office Suite

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