Officer Core Banking and Channels Support
4 weeks ago
ABOUT THE COMPANY
At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB SUMMARY
To provide second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with the Core Banking system to extend its capability.To closely work with testing teams to ensure solutions developed are defect free and meet business requirements.ACADEMIC BACKGROUNDUniversity degree in Computer Science, Information Technology/Systems or IT related fieldWORK EXPERIENCEA minimum of five (5) years working experience in IT and at least three (3) years of banking experience.Should have development experience in Temenos (T24) / other banking packages.At least two (2) years' experience in the T24 core banking system with strong Knowledge in T24 modules.Should be able to comprehend the configurations & customization requirements, provide Technical solutions, wherever applicable.SKILLS & COMPETENCIESAt least 3 years' practical proven experience in core banking development, support and troubleshooting of T24, web technology and programming in Info-basic. Proven experience in systems analysis, design, implementation and support.Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB, Design StudioDeep understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex, Integration FrameworksUnderstanding of modern software development concepts like Continuous Integration and Continuous DeliveryPROFESSIONAL CERTIFICATIONITIL FoundationCertificate in Programming in any 2 languages.
RESPONSIBILITIES
Provide second level support to all users at branch and Head Office.Review fault/incident logs to ascertain and address all T24 issues.Provide after hours support in line with Service Level Agreements to ensure Customer SatisfactionEnsure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible partyReview system environment and user requests with the sole objective of providing solutions.Work together with the IT team to meet the business objectivesConduct periodic checks on the T24 system to identify weaknesses and challenges and provide solutions.Implement changes as per the business needs.Participate in project implementation as assigned.Identify shortcomings on the bank's core application system and provide solutions to improve or rectify it according to business requirements.Provide solutions to issues arising from the T24 banking system.MAIN ACTIVITIESCore Banking and Channels DevelopmentResponsible for core banking and Peripheral systems software development in all stages from technical design to delivery.Meticulously perform coding, code review and unit testing for the core banking system.Design and implement new functionality and enhancements based on CRs and BRDs.Support and Problem ManagementProvide 3rd level support for escalated issues from the IT Operations and Support teamsSupport, maintain and audit existing service lifecycle artifacts to agreed SLAs.Process and PoliciesAdherence to internal policies and procedures for development and management of the core banking system and other best practice standards. GovernanceEnforce internal policies and procedures for the management of software applications along ITIL and other best practice standards. Risk & ComplianceComply with the Bank's AML & CFT policy as defined in CBK Prudential guidelinesComply with risk control processes that are designed to eliminate or minimize AML-CFT risk exposure and potential lossesEmbrace system based compliance practices in high-risk activitiesEnsure that the bank does not transact business with persons whose names match those on the sanctions lists in the Finance day to day business.Immediately report any suspicious transactions or activities to the compliance function.DECISION-MAKING AUTHORITYOperational – Solution Design dependent on CRs/BRDs assignedStrategic – Solution structuring to ensure ease of implementing future enhancements
REQUIRED SKILLS
Project management, Compliance, Channel and vendor management, Decision making, Bank management, Problem solving
REQUIRED EDUCATION
Bachelor's degree
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