Corporate Channels Support Specialist

1 month ago


Nairobi, Nairobi Area, Kenya NCBA Full time

ABOUT THE COMPANY

  • The new NCBA has combined NIC and CBA to create a bank that offers a mix of cutting-edge mobile banking and traditional relationship management, scalable business banking, and tailored financial services.

JOB SUMMARY

  • This ICT Analyst role focuses on providing efficient support and system administration for various systems such as Mobile Banking, Internet Banking, Mobile Money Payment, and Bill Payment Systems.
  • Ideal Job Specifications:
  • Degree in Computer Science or relevant IT field from a reputable University
  • 3+ years of experience in web technology support, systems analysis, design, and SQL Scripting
  • Knowledge of banking operations, 3-tiered application architecture, and core banking systems
  • Understanding of Operating systems like Linux, UNIX, and Microsoft

Technical Competencies:

  • Understanding of Internet Banking Web application frameworks and SSL security
  • Skills to work with MNOs and Aggregation partners for product support
  • Ensure compliance with banking policies and technological advancements
  • Availability management of Payment Systems to meet targets

Behavioral Competencies:

  • Interpersonal skills for effective communication with customers and stakeholders
  • Self-empowerment, teamwork, and adaptability to changes
  • Planning, organizing, and quality orientation in work assignments

RESPONSIBILITIES

  • Key Accountabilities:
  • Application Development (30%) - Provide support for Mobile, MPESA, and Internet Banking products. Facilitate application performance tuning and optimization
  • Incident / Problem Management (40%) - Resolve service interruptions and ensure 24-hour support for Digital Channels system
  • Change Management (10%) - Implement system upgrades, hotfixes, and deployments
  • IT Governance and Security (10%) - Configure key systems for audit trails and security
  • Business Continuity Management (10%) - Identify areas for disaster recovery planning

REQUIRED SKILLS

  • Change management, Security operations, Web service and application development, Collaboration, Problem-solving

REQUIRED EDUCATION

  • Bachelor's degree


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