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Agency Support Specialist
3 months ago
ABOUT THE COMPANY
KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.
JOB SUMMARY
Required Education: Bachelor's Degree ExperienceTotal Minimum No of Years Experience Required 4Experience Area 1 (IT) 2 ESExperience Area 2 (POS /Ecommerce) 1 ESExperience Area 3 (Integrations) 1 ES
RESPONSIBILITIES
Provide technical support for existing Agency, Merchant, Ecommerce Applications, and support implementation of related projects.Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.Work closely with IT Security to ensure that the Agency and Merchant Systems are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.Routine system administration and managementMaintain up to date system and user documentation.Ensure compliance of SLAs by system vendorsDevelop real time online reports and monitoring tools to be able to track Agency/Merchant banking and ecommerce acquiring system uptime and performance.Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.Develop subject matter expert knowledge of Agency/Merchant banking and Ecommerce payment banking technologies.
REQUIRED SKILLS
Troubleshooting, System administration, Database query languages (SQL, others), Technical support
REQUIRED EDUCATION
Bachelor's degree