Front Office Manager at

1 month ago

Nairobi, Nairobi Area, Kenya Accor Full time
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Summary

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory.

Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Responsibilities
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

Ensures guests receive a warm and personalized arrival and departure experiences based on a seamless flow of processes.

Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Fairmont The Norfolk, A Fairmont Hotel Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.

Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Fairmont The Norfolk, A Fairmont Hotel.

Upholds a flawless impression and perception of Fairmont The Norfolk, Fairmont Hotel services, products and colleagues.

Takes responsibility to ensure 24-hours shift coverage in the Front Office Operation, Royal Service, Guest Service, Concierge and Health Club.

Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Executes the annual upsell strategy and achieves all goals as set by management.
Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
Handle guest concerns and react quickly, logging and notifying proper areas.
Conduct regularly scheduled departmental meeting.
Manage the departmental budget.
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way.
Follow department policies, procedures and service standards.
Other duties as assigned.
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift.

Qualifications

Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Degree in Hospitality Management.
Fluency in English.
Minimum of 3 years previous proven Managerial experience in similar position.
Must possess a professional presentation.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Must have the ability to handle a multitude of tasks and guest requests.
Knowledge of Micros-Opera Property Management System is an asset.
Should possess or seek certification in basic first aid.
Strong guest service orientation and training skills background required.
Ability to work independently and prioritize responsibilities.
Experience with a hotel loyalty program an asset.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

  • Hotel Front Office Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently.Key Responsibilities:Manage and oversee...

  • Hotel Front Office Manager at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...

  • Hotel Front Office Manager

    5 hours ago

    Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Hotel Front Office ManagerAre you passionate about delivering exceptional service to guests in a 4-star hotel? We are looking for a Hotel Front Office Manager to lead our front desk team and ensure a smooth operation.Key Responsibilities:Manage and oversee front office operations, including reservations, check-in/check-out, and guest services.Train,...

  • Front Office

    1 month ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    The Kenya Climate Innovation Center (KCIC) provides holistic, country-driven support to accelerate the development, deployment and transfer of locally relevant climate and clean energy technologies. The KCIC provides incubation, capacity building services and financing to Kenyan entrepreneurs and new ventures that are developing innovative solutions in...

  • Front Office Manager at

    2 days ago

    Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original...

  • Front Office Admin

    1 month ago

    Nairobi, Nairobi Area, Kenya Brites Management Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR SolutionsDuties and Responsibilities Attend to walk in customers and visitors, directing them accordingly as per their request....

  • Front Office Receptionist

    3 weeks ago

    Nairobi, Nairobi Area, Kenya City Health Hospital Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain...

  • Front Office Associate

    1 month ago

    Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.Key Responsibilities Capture all client details on the phone such as phone number and full names on...

  • Front Office Receptionist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and maintain...

  • Front Office Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya International Planned Parenthood Federation (IPPF) Full time

    ABOUT THE COMPANYThe International Planned Parenthood Federation (IPPF) is a global service provider and a leading advocate of sexual and reproductive health and rights for all. For more than 60 years IPPF has been at the forefront of the battle to ensure women have the right to decide about their future – issues such as who they live with, what happens to...

  • Front Office Admin at

    1 month ago

    Nairobi, Nairobi Area, Kenya Lake Dental Clinic Full time

    Lake Dental Clinic is built on a dedicated team of professional dentists providing the best dental care and treatment to all kinds of patients with dental problems in Nairobi and Kisumu cities – Kenya.Duties and Responsibilities:Collect patient information, update records, and ensure all necessary forms and paperwork are completed. Handle incoming calls,...

  • Front Office Specialist

    3 weeks ago

    Nairobi, Nairobi Area, Kenya International Planned Parenthood Federation (IPPF) Full time

    IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a world-wide movement of national organisations working with and for communities and individuals.SummaryThe Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services. The...

  • Front Office Receptionist

    2 days ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Admin jobs. City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and...

  • Front Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Fast Dial Business Solutions Limited Full time

    Fast dial is a Business process outsourcing (BPO) service delivery firm with a key focus in human resource services and call center services. Customer experience is at the forefront of our engagements, and we have developed value across all industries to grow and increase customer loyalty to your brand.Responsibilities Ensure proper patient registration per...

  • Front Desk Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYWe are looking for a pleasant Front Desk Representative to undertake all...

  • Front Office Receptionist at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya MNC Consulting Group Limited Full time

    MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.SummaryOur client who is in the hotel industry is seeking to recruit a qualified Front Office Executive/ Receptionist who is good in sales, customer service, digital marketing,...

  • Front Desk Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya BrighterMonday Ltd Full time

    Job briefWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very...

  • Front Office Associate at Alif Homes Limited

    1 month ago

    Nairobi, Nairobi Area, Kenya Alif Homes Limited Full time

    Alif Homes is one of the leading independent real estate firms in Nairobi, Kenya. We provide innovative property solutions for our clientele that provide tangible value across the real estate market.SummaryWe are a fast-growing real estate company with presence in the Kenyan (Nairobi) Market handling in-house projects. We are looking for a motivated...

  • Customer Experience Executives/ Front office

    1 month ago

    Nairobi, Nairobi Area, Kenya Equity Afia Medical Centre - KISERIAN Full time

    Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya.Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health records or an equivalent...

  • Front Desk Agent

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesSummaryFirst impressions are everything As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it For...