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Junior Underwriter Client Support
2 months ago
ABOUT THE COMPANY
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.
JOB SUMMARY
Responsible for timely set-up, renewal, servicing and support, documentation, and management of schemes on ACTi sure, and handling of related queries on from clients and intermediaries on existing schemes. Provide dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention of the schemes by meeting set service timelines while ensuring underwriting guidelines and controls are strictly adhered to and enforced.QualificationsBachelor's degree in business administration, Finance, or a related field.Insurance Professional qualificationRelevant ExperienceMinimum 3 Years ExperienceIf you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 17th July 2024 Only shortlisted candidates will be contacted.
RESPONSIBILITIES
OperationalPolicy Onboarding: Ensure accurate membership set up, benefits set up, prompt issuance of acceptance letters, debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.Policy Maintenance: Manage membership details in ACTi sure and ensure timely and accurate policy maintenance i.e., timely communication to intermediaries/clients/Relationship Managers, issuance of policy documents, timely dispatch of premium debits/credits, scheme reconciliations, reporting and ensure all agreed TATs are met. Corporate GovernanceCompliance: Ensure compliance with regulatory requirements, underwriting standards, and company policies, and adhere to ethical practices.Policy Review: Regularly review and update underwriting policies and guidelines to reflect industry changes and mitigate risks. Leadership & CultureCompliance: Ensure compliance with regulatory requirements, underwriting standards, and company policies, and adhere to ethical practices.Policy Review: Regularly review and update underwriting policies and guidelines to reflect industry changes and mitigate risks.Laws, Regulations, Company Policies: Stay informed about applicable laws and regulations, including Anti-MoneyLaundering (AML) and Counter Financing of Terrorism (CFT) laws, as well as Data Protection laws; Ensure that your actions and activities align with these legal requirements; Understand and adhere to internal company policies, processes, and procedures; Promptly report any instances of non-compliance to management and the designated compliance officer; Take proactive measures to mitigate compliance risks within your role and department;Participate in training programs and awareness sessions organized by the company to enhance your understanding of compliance requirements.Key Skills and CompetenciesDecision-MakingEffective CommunicationAdaptabilityNegotiation Skills
REQUIRED SKILLS
Compliance, Underwriting business, Communication, Documentation and record keeping, Customer relations
REQUIRED EDUCATION
Bachelor's degree
