![I&M Bank](https://carrierwave.fuzu.com/employers/3fdda803-299d-4a63-952b-7c1292b0d41f.jpg)
Product Manager-Digital Lending
2 months ago
ABOUT THE COMPANY
I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator
JOB SUMMARY
Requirements:University degree or equivalentAt least 6 years relevant banking experience, 3 of which should have been in CreditProven ability to analyse complex business issues and identify, design and implement effective practical recommendationsExperienced in project management will be an added advantageAble to operate in a performance driven organizationIn-depth knowledge of Central bank Prudential and Risk Guidelines
RESPONSIBILITIES
Developing, maintaining and managing a pipeline of customers across all stages of the Digital loan journey. This will require one to have a strong operating rhythm to ensure that there is sufficient activity across the application approval within the system to avoid customer dissatisfaction.Work closely with internal stakeholders and external vendors on project planning and execution of change processes with respect to Business Policy Rules and system enhancements.Serving as liaison between Projects management Office and Business team to translate business requirements into effective technical solutions by presenting development options based on best practices.Gathering functional and non-functional business ideas and analysing to design processes flow and documentation.Involved in System User Acceptance Testing & offering Business Units support and training in all bank Digital Lending Solutions.Using his/her customer experience and credit expertise to wow customers at every point of their lending journey and prompt resolution to the issues raised.Monitoring market trend and carrying out competitive analysis of the Digital Lending market with an intent to continuously innovate around online customer journey with enhanced customer experience and satisfaction, especially on Digital platformsProviding support and training continually to bank staff on new systems, products and policy updates.Ensuring the Portfolio management of Digitally Lent facilities across the regions
REQUIRED SKILLS
Negotiation, Risk management, People management, Communication, Problem solving
REQUIRED EDUCATION
Bachelor's degree
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